There are nearly 20,000 people with a disability living in the City of Stonnington. With this in mind, the City of Stonnington has published the Missed Business Guide with tips on how businesses can be more accessible to, and welcoming of, all potential customers.
Meeting your legal responsibilities
Improving access will also assist your business to meet your legal responsibilities. In Australia, the law states that customers with disabilities should be able to access your goods or services just like any other customer.
If a customer with a disability cannot get into your building, or cannot access your goods or services, they could make a complaint of discrimination under the State anti-discrimination laws, or the Federal Disability Discrimination Act.
Making your business more accessible is also likely to make it safer for both customers and staff and could have a positive effect on addressing your public liability and workplace safety responsibilities.
Download our guide for small business
This guide will help you understand what you can do to attract more customers by providing better access to your business.
Missed Business Guide.doc(DOC, 58KB)
Missed Business Guide.pdf(PDF, 326KB)