Frequently Asked Questions

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  • What is the closing time of applications?

    All job advertisements close at 11:45pm (AEST) on the date indicated in the job advertisement. 

  • Can I submit a late application?

    The advertised job will close off at 11:45pm on the closing date. You will be unable to submit an application after this period. We recommend subscribing to our job alerts, to ensure you receive notifications when a job is advertised in an area you’re interested in. You can then click on the link in the emailed job alert, view the position description and submit an application prior to the closing date.

  • How do I get help if the system isn’t working?

    Many of the questions we receive relate to an inability to attach documents in the e-Recruit system. Please note, e-Recruit only accepts documents in a “docx” or “pdf” format. If your document is not in one of these formats, you will be unable to attach it. Please re-save the document as a “docx” or “pdf” and try uploading again.

    If you are having difficulty using the e-Recruit system, you can contact our Customer Service team on (03) 8290 1333. Customer Service will put you through to People and Culture team who will be able to help.

    You can also email us at council@stonnington.vic.gov.au

    Responses via email may take a few days so contacting Council by phone is the best option.

  • I am having difficulty uploading one (or more) documents. What can I do?

    e-Recruit only accepts documents in a “docx” or “pdf” format. If your document is not in one of these formats, you will be unable to attach it. Please re-save the document as a “docx” or “pdf” and try uploading again.

    If you continue to have difficulty uploading a document, you can contact Stonnington’s Customer Service area on (03) 8290 1333. Customer Service will then direct your phone call to a member of the Human Resources and Organisation Development team who will be able to help.

    You can also email Stonnington at council@stonnington.vic.gov.au

    Responses via email may take a few days so contacting Council by phone is preferable.

  • What do I do if I need help using eRecruit?

    If you are having difficulty using the e-Recruit system, you can read the e-Recruit User Guide (document at the bottom of this page) which may assist you with your question.

    If you are unable to find the answer in the User Guide, you can contact our Customer Service team on (03) 8290 1333. Customer Service will put you through to our People and Culture team who will be able to help.

  • I can’t get past the screen I’m on?

    This may be because you have not completed one of more of the mandatory fields, identified by a red asterisk (*). You must provide a response to these questions before you can proceed to the next screen.

  • What documents do I need to submit when applying for a position?

    All applicants must submit a:

    • Cover letter
    • Resume
    • Key selection criteria

    Applications which do not address the key selection criteria may not be considered.

  • Where can I access the position description?

    A detailed position description (PD) is provided for every role we advertise. On our e-Recruit site, you can find a link to the PD at the bottom of the job advertisement.

  • How do I attach documents?

    First register and sign in to the e-Recruit system. 


    Once you have done this, find the job you wish to apply for and at the bottom of the advertisement, click on “Apply”. You will then be asked to complete some information and answer some short screening questions. One of the final stages is uploading your attachments. You will be asked to give the document a title and can then upload the document by clicking on ‘browse’ and selecting the document from where you have saved it. 

    You will need to upload each of your documents individually. Documents must be submitted in a ‘docx’ or ‘pdf’ format and should not exceed 2MB.

  • I have applied for a job but I didn’t add a document. What can I do?

    You can update your application any time before the job advertisement closes.

    Click on ‘My profile’, then in the left hand navigation click on ‘My application history’. In the ‘Action’ list select ‘Update’ next to the application you wish to change and then click ‘Go’. Your application will be updated.

    If you wish to make a change to your application after the closing date, you will need to contact Council on (03) 8290 1333 and ask to speak with a member of the Human Resources and Organisation Development department. 

  • I have applied for a job but want to delete a document and replace with a more updated version. What can I do?

    Click on ‘My profile’ – which is your name - near the top right hand corner, then in the left hand navigation click on ‘My Documents’. In the ‘Action’ list select the rubbish bin for the document that you wish to delete. After the document is deleted, you can then click on “add new document” and upload your updated file.

  • How will I know if my application has been received?

    You will receive an automated email once you have submitted your application. If you do not receive your email, it is unlikely you have submitted your application successfully. Please ensure you log back in and check that you have hit “submit”.

  • Can I send my resume in so that you have it for when something suitable comes along?

    By registering for a ‘job alert’, you will know when a job you’re interested in is advertised.

    We do need you to apply online, with e-Recruit, for a job you’re interested in. We don’t keep resumes on file, so please make sure you submit your application via e-Recruit when you see your dream job with us!

  • I don’t have access to a computer – where can I submit my application?

    Stonnington libraries have computers which can be booked by the public. Library staff will be able to assist you in using the e-Recruit system. We recommend calling your closest library and booking a computer in advance to avoid disappointment.

    Alternatively, if you are unable to access a computer, you can post us a paper copy of your application and we will upload this to our eRecruit system on your behalf. Please remember that we will need to receive this prior to the closing date of applications.

     

    Postal address

    City of Stonnington

    Att: Recruitment Officer

    PO Box 21

    Prahran VIC 3181

  • Can I submit a paper copy application?

    Applicants are strongly encouraged to apply via Council’s e-Recruit system to ensure your application is received, tracked and considered.

    If you do not have access to a computer, Stonnington libraries have computers which can be booked by the public. Library staff will be able to assist you in using the e-Recruit system. We recommend calling your closest library and booking a computer in advance to avoid disappointment.

    Alternatively, if you are unable to access a computer, you can post us a paper copy of your application and we will upload this to our e-Recruit system on your behalf. Please remember that we will need to receive this prior to the closing date of applications.

     

    Postal address

    City of Stonnington

    Att: Recruitment Officer

    PO Box 21

    Prahran VIC 3181

  • I don’t have an email address – What should I do?

    A number of companies provide free email addresses including Hotmail, Gmail and Yahoo. You can search for any of these in a “Google” search and follow the instructions to create a free email account.

    You will need to establish an email account before you can register with the e-Recruit system.

     

  • How do I find out more information about a position I am interested in?

    The position description for every role at Stonnington is very comprehensive so please ensure you read this document thoroughly.

    This document also includes contact details for the Coordinator or Manager responsible for the recruitment; they will be able to answers questions you have about the position.

    For questions relating to applying for a position (including difficulties) please contact Council on (03) 8290 1333 and ask for a member of the Human Resources and Organisation Development team.

  • I am halfway through my application but need to go out. Will I have to enter everything again?

    After you have registered with the e-Recruit system and started an application, you will be able to save the information you have entered at any time. Simply click on the “save and exit” button at the bottom of the page.

    When you are ready to complete your application, sign in to your account and click on ‘My Profile’.

    Click on ‘My application history’. This will bring up a screen that shows all the jobs you have applied for and their status.

    Find the job you need to complete (its status will be ‘Incomplete’) and then continue your application. 

  • I have changed my mind about applying for a job. How do I delete my application?

    Click on ‘My profile’ – which is your name - near the top right hand corner, then in the left hand navigation click on ‘My application history’. In the ‘Action’ list select ‘Withdraw’ and then click on ‘Go’. You will receive an email confirming that you have withdrawn your application.

  • Who will see my application? Is it confidential?

    All applications are treated with the utmost respect and confidentiality. The only people who will see your application are members of our People and Culture team, the hiring manager and the selection panel members involved in the position you have applied for. All details entered into the system are confidential and cannot be accessed by unauthorised people.

  • How do I register for job alerts?

    When you login to e-Recruit, you will see the words ‘Sign up’ under the City of Stonnington banner. Double click on these words and the ‘Registration’ page will open.   

    Enter the required data in the fields. All fields marked with a red asterisk must be completed. Click on ‘Create account’.   

    You will receive an email from no-reply@mercury.com.au asking you to activate your account. Click on this link. A page will open titled ‘Account activation’. Go to the heading ‘Email alerts’ and choose the job types that you would like to know about if a job becomes vacant. Click on ‘Continue’.

  • How often will job alerts be sent?

    As soon as a job that relates to one of your preferred job categories is advertised an email will be sent to you. The email will contain a link that will take you directly to the job vacancy so that you can apply if you wish to.  

    Click on the ‘Apply now’ button at the bottom of the page and follow the instructions.

  • I no longer wish to use the City of Stonnington’s eRecruit system or receive job alerts. What do I do?

    Sign into your account and click on your name. In the left hand navigation click ‘Account settings’, deselect any email alerts that you have from the list and then click ’Save’.

    Then click on ‘Deactivate account’.

    You will be automatically signed out and the ‘Search vacancies’ screen will appear.

    Should you wish to apply for a job in the future you will need to sign up again as a different user.

  • What happens after I apply?

  • After I have applied for a position, how long will I have to wait until I hear back?

    We will endeavour to be in contact with all applicants within 2 weeks of the closing date.

    You will either receive a phone call to attend an interview or an email notifying that your application is unsuccessful.

  • If my application has been unsuccessful, will I hear from you?

    Yes. All applicants who are unsuccessful in progressing to interview will receive an email from us. Feel free to contact us for some feedback – this is our way of helping you out and acknowledging our appreciation for the effort and time you’ve put in.

    We do ask that you allow up to 1 week for our staff to return your call seeking feedback.

  • What does the interview process involve?

    You will usually meet with a panel of 3 people.  The panel will have a series of questions to ask you which are usually a combination of behaviourally based, technical and values based questions. You will also have the opportunity to ask questions throughout and at the end of the interview and we encourage you to think of some questions prior to the interview; you are interviewing us, as much as we are interviewing you!

    On average an interview usually takes about 30 minutes.  

  • How long after an interview , can I expect to hear back?

    We try our best to get back to candidates within 5 days of interviewing however, sometimes this can be longer, for example, if interviews were spread over a longer period.

  • What happens after the interview?

    Candidates, who are shortlisted for the next stage of the recruitment process, will usually be contacted within 5 days of their interview where the next steps in the process are outlined.

    Depending on the position, you may be asked to complete one, or all of the below:

    • Minimum 2 reference checks
    • Psychometric testing (for all permanent roles and selected temporary contracts)
    • Pre-employment medical
    • Completion of police check documentation (or submission of a current police check held by the candidate)
    • Submission of a current Working with Children Check
    • Copies of relevant qualifications

    Candidates, who have been unsuccessful following their interview, will receive a phone call and feedback, usually within 5 days of their interview. 

  • Will I have to do a second interview?

    For most of our positions, only one interview is required. However, the following circumstances may mean a second interview is undertaken:

    • Manager and above positions
    • There are two very strong candidates
    • The position works closely with the CEO, General Manager and/or Managers and they would like to meet the prospective candidate(s) 
  • What type of referees should I provide, if requested?

    We usually require 3 referees from candidates. At least 2 of these should be someone you have reported to, either currently and/or in the past.

    We understand providing your current manager can be difficult. Therefore, 1 referee may also be another senior person you have worked closely with, or for some roles, a supplier.

    If you have interviewed for a role, please make sure you have your referees available, should we call and ask for these. Please also let your referees know we may be in touch. You will need to make sure that each of the referees you provide, are easily contactable.

  • What is psychometric testing and what is involved?

    Psychometric assessments are a form of measurement used to determine an individual’s strengths and development areas.

    These tests are typically used for recruitment purposes, to determine a candidate’s suitability for a role and their ‘fit’ to the organisation and team. Additionally, psychometric assessments may be used for development purposes of individuals or groups.

    These assessments can involve a range of tasks, often including :

    • aptitudes assessments (verbal, numerical and abstract reasoning) -  which provide a useful indication of a candidate’s intelligence
    • personality assessment – used to gain an understanding of an individual’s personality preference in terms or working style and interpersonal style
    • values assessment – designed to examine core individual values and preferences

    Psychometric tests reduce the subjectivity or bias in recruitment decision making and provide further insight into a person’s characteristics. A decision on whether or not a candidate should be appointed should not be made using the results of this test alone. 

  • What is a pre-employment medical and what is involved?

    The purpose of a Pre-Employment Medical is to ensure that a prospective employee is physically capable of performing the inherent requirements of the position they’re being recruited for.

    The decision to require an applicant to undergo a Pre-Employment Medical as a condition of appointment is based on the inherent requirements and the occupational hazards identified for the position.

    If a position requires a Pre-Employment Medical, candidates will be presented with the Physical Requirements Matrix so they can assess their own suitability for the position before choosing to apply.

    If a candidate or employee has been identified through a medical examination process as unable to undertake inherent requirements without adjustment, Council will consider suggested adjustments in accordance with Council’s Reasonable Adjustment Policy. However, if a reasonable adjustment cannot be made then the employee will not proceed further in the recruitment process.

  • If I am successful, when would I start?

    Whilst we would love to have you start the day after we offer you the role, we realise this is pretty unrealistic! We will work with the successful applicant to find a suitable start date. We understand that most people are currently working and have to provide a notice period to their current employer and we certainly support that happening. If our successful candidates can start anywhere between 1 – 4 weeks after we’ve made an offer, we will be very happy!