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Making a Complaint

If you notice something that you consider to be an infringement of Tobacco laws contact Council's Service Centre on Ph: 03 8290 1333 to lodge a formal and confidential complaint.

When telephoning, please provide the following information about the alleged infringement:

  • What has occurred - why you believe the matter should be reported;
  • Where it occurred - address/premises;
  • When it occurred - date/time; and
  • Contact details - if you wish to be informed about the progress of the complaint.

Council's Environmental Health Officers are authorised to investigate Tobacco Act complaints (non-conformances), and based on the information provide, may be able to investigate the matter.