Rates and financial support during COVID-19


We have a number of support measures in place for people experiencing difficulty in paying rates, fees or charges due to the economic impact of COVID-19. This is an incredibly challenging time for our entire community and support is available. 

Interest and other additional fees will not be charged on overdue rates until 31 December 2020 (this date will reviewed based on Victorian Government restrictions and announcements).

Our Rates Financial Hardship Policy includes options for people unable to pay rates, this may include:

  • Rate concessions
  • Deferral of rates
  • Interest waiving
  • Establishing payment arrangement options.

To apply for assistance paying rates, complete and submit an application (click below) and a member of our team will contact you.

Complete and submit an application(PDF, 71KB)

In addition to rates support, a number of additional support measures are in place to support people and businesses experiencing financial hardship due. These include:

  • Rental relief for tenancies on Council premises
  • Waiving, suspension or reduction of various fees and charges

Dedicated support, advice and information is also available for businesses in Stonnington.

If you are having difficulty paying other City of Stonnington fees or charges, email finassist@stonnington.vic.gov.au outlining your request and contact details and we will contact you. 

Financial counselling 

Good Shepherd offers free, non-judgemental, confidential one-on-one financial coaching and workshops for:

  • Stonnington residents who receive a Commonwealth allowance or payment
  • newly arrived migrants, refugees, and
  • women experiencing family violence.

Sessions are tailored to meet your needs, draw on your strengths and are designed to help you make better financial decisions and build financial resilience. This may include budget planning, financial goal setting, understanding credit or utility contracts, establishing a savings plan or other topics as needed. Email or call 1300 765 595 to talk to Good Shepherd.

Anyone else experiencing financial difficulty is also encouraged to utilise financial counselling and other support services. Free, confidential and independent advice is available from Consumer Affairs Victoria and Financial Counselling Australia.

No interest loans

Good Shepherd's no interest Loans (NILS) provide people on low incomes with access to safe, fair and affordable credit. Loans of up to $1,500 are available for essential goods and services such as household items, car repairs, education essentials and medical procedures. You repay only what you borrow, with repayments set at an affordable amount over 12-18 months. For eligibility and to find your nearest provider visit the NILS website

During COVID-19, household relief loans without interest are also available via Good Shepherd for people who have lost their job, had their income reduced, moved to Centrelink payments after March 2020, or been otherwise financially impacted by COVID-19. 24 month loans are available for up to $3,000 towards rent and utility bills. Find out more and fill in a two minute eligibility check at the Household Relief website.