Rates and financial support during COVID-19

We have a number of support measures in place for people experiencing difficulty in paying rates, fees or charges. This is an incredibly challenging time for our entire community and support is available.

Our Rates Financial Hardship Policy includes options for people unable to pay rates at this time, including:

  • Rate concessions
  • Deferral of rates
  • Interest waiving
  • Establishing payment arrangement options.

Please note that rates and charges cannot be waived.

Support for businesses

For more information about Victorian Government and City of Stonnington support for businesses, see our Helping business navigate COVID-19 information.

Application for financial assistance for payment of rates

The City of Stonnington recognises the impact the COVID-19 pandemic is having across our community and encourages property owners experiencing financial difficulty to set up a payment plan to help reduce rate debt.

Request a payment plan or apply for assistance in paying your rates

Application for financial assistance – other fees and charges

A number of additional support measures(PDF, 454KB) are also in place to support people and businesses experiencing financial stress. These include:

  • Waiving, suspension or reduction of various fees and charges.
  • Rental relief for tenancies on Council premises
  • Dedicated support, advice and information is also available for businesses in Stonnington.

If you are having difficulty paying other City of Stonnington fees or charges, please use the form below to make an application for financial assistance.

Request support for paying City of Stonnington fees and charges

If you have any questions email finassist@stonnington.vic.gov.au or call our COVID-19 Customer Service team on 8290 1333.

Financial counselling 

Good Shepherd offers free, non-judgemental, confidential one-on-one financial coaching and workshops for:

  • Stonnington residents who receive a Commonwealth allowance or payment
  • newly arrived migrants, refugees, and
  • women experiencing family violence.

Sessions are tailored to meet your needs, draw on your strengths and are designed to help you make better financial decisions and build financial resilience. This may include budget planning, financial goal setting, understanding credit or utility contracts, establishing a savings plan or other topics as needed. Email or call 1300 765 595 to talk to Good Shepherd.

Anyone else experiencing financial difficulty is also encouraged to utilise financial counselling and other support services. Free, confidential and independent advice is available from Consumer Affairs Victoria and Financial Counselling Australia.

No interest loans

Good Shepherd's no interest Loans (NILS) provide people on low incomes with access to safe, fair and affordable credit. Loans of up to $1,500 are available for essential goods and services such as household items, car repairs, education essentials and medical procedures. You repay only what you borrow, with repayments set at an affordable amount over 12-18 months. For eligibility and to find your nearest provider visit the NILS website

During COVID-19, household relief loans without interest are also available via Good Shepherd for people who have lost their job, had their income reduced, moved to Centrelink payments after March 2020, or been otherwise financially impacted by COVID-19. 24 month loans are available for up to $3,000 towards rent and utility bills. Find out more and fill in a two minute eligibility check at the Household Relief website.

State Government $250 one-off payment yo assist with power bills – open until 31 January 2022

Eligible households can apply for the State Government’s Power Saving Bonus, a $250 one-off payment to help eligible Victorians who are experiencing energy bill stress.

To be eligible, you must meet the following eligibility requirements:

  • Be a Victorian residential energy consumer
  • Be receiving payments under one of the following concession programs:
    • Centrelink Pensioner Concession
    • JobSeeker, Youth Allowance, Austudy or Abstudy
    • Department of Veterans Affairs Pensioner Concession - Department of Veterans Affairs Gold Card

Call Good Shepherd on 1300 026 500 to assist with your application, or visit the Power Saving Bonus Page on the Good Shepherd Website. You can also apply directly.