Report an issue
Find your concern below and follow the instructions to submit your customer service request.
If you need assistance, please call Customer Service on 8290 1333.
Snap Send Solve
Report any issue you see around Stonnington on your phone through the Snap Send Solve app. You can take a photo of the problem and identify the location - the issue will be sent directly to us to resolve.
Download from the Apple or Google Play app store.
Burning off (incinerators, fires and BBQs)
Email or call 8290 1333 Council to request an investigation of an unregulated burning off.
Incinerators and fires
According to the City of Stonnington Local Law 2018(PDF, 2MB), a person must not start a fire or allow it to remain alight on land or in the open air without a permit unless:
- that person is a authorised person by a Public Body engaged in fire protection measures
- the fire is in a barbecue.
An owner, occupier, or person in charge of land must not let their barbecue discharge ashes or smoke to an extent that is dangerous to the health of other people.
The owner and occupier of any land must not allow smoke to be emitted from a chimney that causes nuisance.
Roads, footpaths and drainage
If you can't find what you want to report in the list above you can make a general customer service request below.
Make a customer service request