Community information - Coronavirus

News | 25 March 2020

DHHS

This page was last updated at 5pm on Tuesday 31 March, information was correct at time of update.

Coronavirus information

 

If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website.

If you suspect you may have Coronavirus, call the dedicated DHHS hotline on 1800 675 398.

On this page:

What the City of Stonnington is doing

Like everyone, we are monitoring the situation and supporting the efforts of the Australian and Victorian governments to keep our community safe.

This is a serious public health situation and the wellbeing of our community is our number one priority, during this time we may take longer to respond to unrelated service or maintenance requests.

Shopping precincts remain open within restrictions put in place by the both the Australian and Victorian Governments and there are resources available for businesses on our website, including links available to support from all levels of government. 

Our Rates Hardship Policy ensures there is an opportunity to seek assistance from Council if people are unable to pay rates, levies or charges. Assistance may include deferral of rates, interest waiving or payment arrangement options.

Our community will need significant support over the coming months. Links to support channels, mechanisms and networks will be provided soon. If you'd like to help, the Red Cross are accepting expressions from volunteers for their bushfire and Coronavirus response programs. 

There is also important information available about Council meetings during this time.

How to contact us

Public facing customer service centres are closed but our customer service team is still receiving and responding to requests and questions via phone and through online channels.

Alternative ways to contact us are:

Interruption to Council services, programs and facilities

In line with the Victorian Government’s activities to assist measures to ‘flatten the curve’ of the spread of Coronavirus and give our health system the best chance of managing, many community services, programs and facilities have either closed or altered their offering.

This is unfortunate, but necessary to support efforts to protect our community. Where possible we will offer services in a way that does not expose people to the potential spread of Coronavirus. For example, our libraries will be closed to public entry but are maintaining digital loans such as ebooks, music and movies and providing Storytime on Facebook

We will continue to review the operation of our services, programs and facilities to ensure the wellbeing of our community, our priority will be maintaining our waste and recycling collection.

People directly impacted changes will be communicated with and this page will be kept up to date, you can also see regular updates on our social media

Waste, recycling, street cleaning services

These are continuing as normal, please place your bins out on the day you would normally do so.

Hard rubbish collection

Our hard waste collection is going ahead but there may be up to a week delay in collection. Please place your hard waste out as directed on the date specified for your street.

Open space, parks and reserves

Our open spaces, parks, gardens and reserves will remain open but playgrounds, public fitness equipment and skate parks are closed.

Please follow advice on social distancing when walking through our parks, gardens and reserves.  

Stonnington Libraries

All Stonnington libraries will be closed until Monday 13 April, with the possibility of this being extended.

eLibrary services (including ebooks, downloadable magazines, documentaries, films and music) are still available and we are looking into an increased book delivery and pickup program, become a library member to access these services.

Community Centres and RSLs

Phoenix Park Community Centre

Full closure until Monday 13 April, with the possibility of this being extended. Community groups who use the centre are being informed.

Grattan Gardens Community Centre (Prahran)

 

Council supported community programs and room hire closed until Monday 13 April, with the possibility of this being extended. 

Malvern Community Arts Centre 

Closed until Monday 13 April, with the possibility of this being extended. Bookings have been cancelled and we’re currently discussing this with the theatre tenant. 

Prahran RSL

Closed until Monday 13 April, with the possibility of this being extended.

Prahran Square

Prahran Square remains open to the public but organised events have been cancelled. 

Chapel Off Chapel

Full closure until Monday 13 April, with the possibility of this being extended. Full ticket refunds issued for any cancelled shows.

Alfresco Social Support Program

Day outings and other programs cancelled until Monday 13 April, with the possibility of this being extended.

We are looking into options to increase our delivered meals program as a replacement.

Aged services

Assessment services to be replaced with phone assessments until Monday 13 April, with the possibility of this being extended.

 

At this stage, our home care, personal care, personal care, meals on wheels and home maintenance programs will continue.

Community transport

All non-essential transport programs cancelled until Monday 13 April, with the possibility of this being extended.

Our community shopping transport bus service continues to visit:

  • Chadstone Shopping Centre (Tuesday and Thursday)
  • Malvern Central Shopping Centre (Tuesday)
  • Prahran Square supermarkets (Tuesday and Friday)

Increased cleaning, seating within social distancing guidelines and staggered bus pickup times will be in place to ensure the health and wellbeing of participants and staff.

Call 8290 3224 if you would like to use this service. 

Middle Years and Youth Services 

Events at The Hub are cancelled until Monday 13 April, with the possibility of this being extended.

Our Middle Years and Youth Services building will be closed until Monday 13 April, with the possibility of this being extended. Case management services will be provided over the phone where possible.

Early Years Services (child care)

At this stage, all our Early Years Services are operating as usual and we will continue the monitor the situation. Please be mindful to not bring your child to a service if they are sick.

Maternal and Child Health programs

At this stage, all Maternal and Child Health appointments are being delivered over the phone or using technology, but playgroups and parenting classes are cancelled.

Immunisation program

Our immunisation program will be modified to ensure that time critical immunisations can be delivered safety as a priority, for example – our new born program. More information about this will be available in the coming days.

All people impacted by these changes will be contacted directly. 

Harold Holt Swim Centre and Prahran Aquatic Centre

All areas and programs at Harold Holt Swim Centre and Prahran Aquatic Centre are closed or cancelled until Monday 13 April, with the possibility of this being extended.

Orrong Romanis Recreation Centre

Closed until Monday 13 April, with the possibility of this being extended. 

Sporting clubs, facilities and pavilions (excluding tennis)

 

Closed from Monday 23 March until Monday 13 April, with the possibility of this being extended. This includes training and competition/matches. The issuing of sportsground and pavilion permits for the 2020 season has been placed on hold until further notice.

 

Malvern Valley Golf Course is closed for public use. 

Functions On Chapel and Malvern Town Hall event spaces

Closed until Monday 13 April, with the possibility of this being extended.

Council events

 

All City of Stonnington events have been postponed postponed or modified to provide an online offering for the foreseeable future. 

People who purchased tickets to Stonnington Jazz in May will be automatically refunded.

Relaxed enforcement of parking infringements

We have relaxed the enforcement of some parking fine infringements while people are required to limit time outdoors and work from home during this unprecedented situation.

This should not be seen as a free-for-all, as many parking restrictions are in place to ensure the safety of drivers and pedestrians. Statutory offences under Victorian role rules and restrictions to ensure safety will continue to be enforced, while restrictions to ensure the rationing and availability of parking will be relaxed.

Relaxed infringements include:

  • No parking (red signs) restrictions at schools
  • No parking 1 hour (red signs) restrictions related to street sweeping
  • Time limit parking restrictions (green signs)

The following will continue to be enforced include (red parking signs):

  • Clearways
  • No parking (excluding schools and street sweeping restrictions)
  • No stopping
  • Zone signs (including loading zones, truck zones and taxi zones, as well residential permit zones in our local street network)

Please note the above points are italicised to differentiate the signs from the rest of the sentence.

Statutory offences, which do not need to be signed but prohibit parking, which will continue to be enforced include parking across driveways, double parking, parking which obstructs access, parking within the prohibited distance from intersections, traffic signals and pedestrian crossing.

At this stage, our managed pay-on-exit car parks such as Prahran Square and Prahran Market are still operating with fees.

This was introduced on Monday 23 March. If you consider an infringement notice recently issued is incorrect in line with this updated information, request a review via the instructions on the notice.

DHHS