Accessible Business

Accessible Businesses

Running a retail business is not just about opening your doors and achieving the bottom line. It’s also about delivering a great customer experience.

In Stonnington in 2018 there were:

  • nearly 16,000 people aged over 65
  • 3,500 people living with a disability
  • over 4,000 children aged 0-5.

Our Better Access, Better Business guide highlights a range of barriers that have an impact on many customers in the retail space and can prevent them from doing business with you.


Our Better Access, Better Business guide(PDF, 2MB) offers ideas based on the principle of universal design – the design and composition of the environment (building, product or service) so that it can be accessed, understood and used to the greatest extent possible by all people who wish to use it.

Read the guide(PDF, 2MB) and learn how to make your business as accessible as possible.

Contact 8290 1192 or to request a printed copy of the guide or for more information.