Accessing Services


Like everyone, we have been monitoring the evolving Coronavirus (COVID-19) situation. The City of Stonnington is working with the Department of Health and Human Services as they work to ensure the health and safety of Victorians. We support the Victorian Government’s declaration of a four week State of Emergency to assist in slowing the spread of Coronavirus. With this in mind, we have made some changes to our aged services:

  • Assessment services to be replaced with phone assessments until Monday 13 April, with the possibility of this being extended. 
  • At this stage, our home care, personal care, personal care, delivered meals services and home maintenance programs will continue.

For up-to-date details, visit our Community information – Coronavirus page.

Who can access services?

We provide a range of services in the home and community for:

  • frail, older people
  • people with a disability
  • carers.

The process for accessing services is different for people aged over and under 65 years. Information regarding the process for each age group is provided below.

Accessing services for people under 65 years

Contact Stonnington Aged Services on 8290 3224. Referrals can also be made (with your consent) by family members, friends, health professionals and community organisations.

Speak with us to find out more about what we do and how we might be able to help you. We will ask you some questions to see if you are eligible for services.

If you are eligible for any of our In Home Support Services or Delivered Meals, we will visit you at home to discuss your needs in more detail. We will also look at your home to make sure it is safe for you and our staff. If you are eligible for any Community Support ServicesCommunity Transport Services  or Centre Based Meals, a home visit is not usually needed but may be arranged in some cases.

A care plan may be developed with you depending on the services you receive and the level of support you need. The care plan will identify your support needs and goals, and how these can be met to maintain your independence and wellbeing. 

If required, interpreters will be involved any time you speak with us and translated information will be provided.

Carers, family members, advocates or other service providers can also be involved at any time.

Office hours: Monday to Friday between 8.30am - 5pm
Phone: 8290 3224
Email (general enquiries):
Email (confidential LGBTI enquiries):   

Accessing services for people over 65 years

Contact the My Aged Care Centre on 1800 200 422, or visit the My Aged Care website at
The My Aged Care contact centre operates during the following hours:

  • Monday to Friday: 8am – 8pm
  • Saturday: 10am to 2pm

If you need an interpreter call 131 450 and ask for 1800 200 422.

My Aged Care contact centre staff will discuss your eligibility and requirements and may arrange a home visit with an assessor to discuss your needs in more detail; including your support needs and goals and how these can be met to maintain your independence and wellbeing.
Carers, family members, advocates or other service providers can also be involved with your consent.

Further information

Visit Client Information for more detailed information about our services, plus our user-friendly Client Information Handbook.