Support at Home


Like everyone, we have been monitoring the evolving Coronavirus (COVID-19) situation. The City of Stonnington is working with the Department of Health and Human Services as they work to ensure the health and safety of Victorians. We support the Victorian Government’s declaration of a four week State of Emergency to assist in slowing the spread of Coronavirus. With this in mind, we have made some changes to our aged services:

  • Assessment services to be replaced with phone assessments until Monday 13 April, with the possibility of this being extended. 
  • At this stage, our home care, personal care, personal care, delivered meals services and home maintenance programs will continue.

For up-to-date details, visit our Community information – Coronavirus page.

Support at Home

To help you maintain your health, safety and independence, we provide a range of services that support you in your home.

Our skilled and experienced staff are committed to supporting you to maintain your wellbeing and quality of life. We work according to the care plan which was developed with you when you were approved for services.

Our services

Home Care

Our goal is to support you to keep your home safe, healthy and hygienic.

We can support you to undertake:

  • household cleaning
  • washing and hanging out laundry
  • folding and ironing
  • bed making.

Personal Care

Some tasks may be difficult or unsafe for you to do yourself due to injury, illness, disability or frailty.

We can support you to undertake:

  • showering and sponging
  • dressing and undressing
  • grooming, hair care and shaving
  • toileting
  • eating and drinking (including cooking and food preparation)
  • assistance with mobility
  • the fitting and use of appliances (such as splints and callipers)
  • assistance with hearing aids and communication devices
  • prompting and monitoring self-medication
  • assistance with shopping.

We cannot assist with:

  • surgical or nursing duties
  • wound dressing
  • dispensing of medications.

Respite Care

Short-term breaks for carers can be provided.

Indoor and outdoor activities may be included in a respite care plan.

We offer regular respite and occasional respite.

Home Maintenance

We can carry out minor home repairs and modifications to ensure your home is safe and secure.

We can assist with installing, replacing and repairing:

  • handrails, ramps and other safety aids
  • smoke alarms (including battery changes)
  • light bulbs
  • tap washers and other small fixtures
  • locks.

We cannot assist with:

  • major building improvements
  • regular, routine tasks (such as gardening)
  • electrical or plumbing work.

Spring Cleaning

To take care of larger or more difficult cleaning jobs, a two-hour visit can be booked twice per year.

We can assist with cleaning:

  • windows
  • cobwebs
  • ovens
  • linen cupboards
  • kitchen cupboards.

These tasks cannot be completed as part of our regular Home Care service.

Garden clean ups can be scheduled once per year.

We can assist with:

  • trimming of plants
  • weeding
  • installing raised garden beds.

Gutters can also be cleared once per year.

Accessing services

To find out how to apply for services, visit our Accessing Services page, or contact us:

Office hours: Monday to Friday between 8.30am - 5pm

Phone: 8290 3224

Email (general enquiries):

Email (confidential LGBTI enquiries):

Further information

Our Client Information page contains more detailed information about our services, plus our user-friendly Client Information Handbook.