Community information - Coronavirus

Published on 25 May 2020

thumbnail_CoronaVirus_Banner_Facebook_1200x630px.jpg

Current Victorian Government situation

 

The Victorian Government is regularly updating plans to gradually ease restrictions in place for COVID-19.

This page includes information about changes to our events, facilities, programs and services to ensure compliance with the restrictions and keep our community safe. As the Victorian Government releases more information about gradually easing restrictions we will continue to review our events, facilities, programs and services to determine if and how they can be safely re-opened.

COVID-19 testing

Star Health are operating a free COVID-19 screening clinic at our Prahran Town Hall that is open seven days a week. To attend the clinic for screening you can register by calling 9525 1300online or go directly to the clinic.

Social and other support services

If you have neighbours you think might need some help during this time let them know how you can assist(PDF, 1MB).  

The outbreak of coronavirus has impacted all Victorians and significantly changed our day-to-day lives. It is normal to feel unsettled, anxious or lonely at this challenging time and it's important to do what we can to look after our wellbeing. Beyond Blue and Lifeline have support services and information to help people. If you, or someone you know is at risk of domestic or family violence, being at home may not be the safest place. If you need or know anyone that needs assistance at this time there are specialist family violence services that are available to help, including: 1800 RESPECT and Kid’s Helpline. The Domestic Violence Resource Centre Victoria has a list of other support services available.

If you need help with free or low cost food, personal items, transportation, pharmacy items, accommodation or legal support these support services may be able to help.

Our Hardship Policy outlines financial assistance and relief available to people, businesses and organisations in Stonnington.

Businesses in Stonnington

Businesses in Stonnington can access support from the City of Stonnington and our business resources page has links to support available from other levels of government. 

On this page:

Council meetings

The next scheduled meeting of Council Monday 15 June, this meeting will be held remotely and live streamed.

How to contact us

Where possible please contact us by our phone or online channels, these include:

Service centres

The Stonnington City Centre at 311 Glenferrie Road, Malvern is open for customer service enquires with social distancing and increased cleaning measures in place. No cash payments, only EFTPOS will be accepted.

Only two people are allowed in the centre at a time so that we can ensure appropriate social distancing. Use our booking form to secure a time to speak with our customer service team and help us keep waiting time to a minimum. Providing as much information as possible will mean we can prepare for your visit and have the necessary information available.

Walk-ins to our customer service centre are still allowed, but priority will be given to people who have booked in advance. A staff member will greet you and advise the estimated waiting time, covered areas and seating are available nearby.

Our customer service centres at Prahran Town Hall and Stonnington Depot remain closed until further notice.

Waste, recycling, street cleaning services

Waste and recycling collection is continuing as normal, please place your bins out on the day you would normally do so. Collections may take place at a different time of day as we adapt so do not be concerned if your bins are not collected as early as usual.

In partnership with councils across Melbourne's inner suburbs, Citywide cleaning teams are carrying out a disinfecting and cleaning program in high pedestrian traffic areas and parks across Stonnington to keep people safe from the spread of COVID-19. This will involve detailed cleaning of objects that may come into regular human contact such as pedestrian crossing buttons and public seats in our shopping precincts and parks. Disinfectant products being used are approved by the Environmental Protection Agency and contain registered antimicrobial products for use against COVID-19.

The Stonnington Waste Transfer Station is open but payment is only accepted by credit/debit card and visits may take longer than usual due to measures in place to ensure social distancing. 

Open space, parks and reserves

Our open spaces, parks, gardens and reserves are open and are being used more than ever as people stay closer to home. If you are using it, please observe social distancing and keep 1.5m between yourself and others.

Stonnington has nearly 30 parks and gardens as well as over 20 reserves and ovals - if the open space closest to you is crowded consider using an alternative location. We also have 27 parks and reserves where people can walk their dog off-lead.

Our playgrounds, outdoor public fitness equipment, skate parks and basketball courts are also open. 

Stonnington Libraries

Our library services are easing out of restrictions but their physical buildings remain closed. Services will continue to re-open over the coming weeks and we will update our library website when it is safe to reopen our doors.

Return chutes are now open every Saturday and Sunday at Toorak/South Yarra, Phoenix Park and Malvern Libraries. There is no rush to return items as items have been renewed automatically and overdue charges will not apply. Please only return items if it is safe for you to leave your home.

A click and collect service is operating from our Malvern, Phoenix Park and Toorak/South Yarra Libraries. Contact us to arrange a time to pick up your reserved items. If they are on loan, we’ll contact you when your items are ready for collection. 

If you're not already, become a library member to access a wide range of free online services. If you’re already a member, download our app for easy access.  

Further changes and updates to our services will follow in the coming weeks, you can also visit our website and Facebook page to see how we’ve moved programs online.

The Stonnington Toy Library remains closed but are also operating a click and collect service.

Community Centres and RSLs

 

The following community facilities will gradually reopen in accordance with COVID-19 restrictions and the direction of Victorian Government.

  • Orrong Romains Recreation Centre (ORRC)
  • Phoenix Park Community Centre (PPCC)
  • Malvern Community Arts Centre (MCAC)
  • Prahran RSL

The reopening of these facilities will be subject to strict guidelines and social distancing measures.

Initially, only regular hirers with ongoing bookings will return to these community facilities and birthday party bookings will not proceed, until further notice.

All regular hirers will be required to submit a COVID-19 Safe Plan or Return to Play Plan prior to returning .  

Council staff will work closely with each regular hirer as they gradually return to the facilities. 

Prahran Square

Prahran Square is open. Please enjoy the space and follow social distancing by keeping 1.5m between yourself and others. Organised events and activities in the square are currently paused. 

Chapel Off Chapel

Chapel Off Chapel is currently closed. Keep in touch through our Check In With Chapel series featuring live content on Facebook and Instagram.

Subscribe to the Chapel Off Chapel newsletter to be the first to know about reopening.  

Aged services

In line with the Victorian Government’s extension of the State of Emergency we have made the tough decision to delay the re-commencement of some of our programs for older residents, including community transport, community lunches and convening senior groups at Grattan Gardens Community Centre. At this stage there is no date set for re-commencing these programs, we will continue to monitor the situation and provide regular updates.

Our home care, personal care, personal care, meals on wheels and home maintenance programs are still operating. This includes support with shopping so that older people do not need to leave the house. In person assessment services are being replaced with phone assessments. 

People who visit external groups such as U3A Stonnington should contact those organisations directly to understand when they’ll reopen.

Our May edition of Alfresco - Touching base(PDF, 385KB) is now available online with activities and programs to keep you active at home. Subscribe to the Alfresco enewsletter to stay up to date. 

The Australian Government's MyAgedCare website has information and support for older people dealing with the impacts of COVID-19, including a dedicated phone support service - 1800 171 866.

Middle Years and Youth Services 

Our Middle Years and Youth Service office is closed for drop-ins.

From 1 June young people can access youth worker support by face to face appointment, phone, video-chat or email. Contact 8290 7020 during business hours to make an appointment. All other programs are currently being delivered online.

Check out Stonnington Youth Services on Facebook for information on programs, or contact youth@stonnington.vic.gov.au for more information.

Early Years Services (child care)

Our Early Years Services are operating as usual with extra cleaning measures in place. Please be mindful to not bring your child to a service if they are sick.

Maternal and Child Health programs

Our maternal and child health centres are welcoming back families for their key ages and stages assessments that have been offered via phone and online over the last few months. Strict cleaning and social distancing measures are in place in accordance with Department of Health and Human Services guidelines. More information

Immunisation program

Our immunisation program is being delivered from Malvern Town Hall only, with all services needing to be pre-booked.

Prahran Aquatic Centre and Harold Holt Swim Centre

Prahran Aquatic Centre

Prahran Aquatic Centre re-opened on 1 June with extended operating hours and the below measures in place to ensure safety:

  • Only 20 people will be allowed in the outdoor pool at time with a maximum of three in a lane.
  • Toilets are available for use but change rooms are closed.
  • Saunas and spas remain closed in line with Victorian Government restrictions.

A booking system is in place for people to secure a time to swim.

Harold Holt Swim Centre

We have taken the opportunity to accelerate a program of upgrade and improvement works at Harold Holt Swim Centre. This includes a complete refurbishment of the outdoor 50m pool and accessibility improvements.

So that we can finish improvement works on the indoor pool, Harold Holt Swim Centre will re-open on Tuesday 9 June with the below measures in place:

  • The outdoor 50m pool is closed for upgrade works and will re-open in time for summer.
  • Limited people allowed inside so we can ensure social distancing.
  • Toilets are available for use but change rooms are closed.
  • The gym remains closed until 22 June in line with Victorian Government restrictions, more information about the re-opening of the gym will be available soon.
  • Saunas and spas remain closed in line with Victorian Government restrictions.

 A booking system for people to secure a time to swim will be available soon.

Community sport competitions, facilities, pavilions and training

 

From 1 June up to 20 people will be allowed to participate in outdoor group sport and exercise activities.

We’re working with Sport and Recreation Victoria and peak community sporting bodies to ensure clubs in Stonnington can safely resume organised use of our ovals and reserves. At this point, no community sporting leagues have set a date to re-start competition.

The Malvern Valley Golf Course is open with social distancing measures in place, bunker rakes and flags have been removed.  

Indoor sports centres and facilities remain closed until 22 June.

Functions and venue hire facilities

Our events and function spaces are closed, however we are happy to respond to questions regarding future availability. Please email enquiries to our venues booking team

Council events

 

We are working on a range of options to deliver our events program over the remainder of the year as restrictions on gathering are eased.

Tickets will go on sale soon for an online Roola Boola Children’s Arts Festival running from 30 June until 12 July.

Parking enforcement

As people continue to spend more time at home we are not enforcing no parking street sweeping restrictions in residential streets. This is in place until 31 July, this timeline will be reviewed in conjunction with Victorian Government restrictions. 

During this time all other infringement notices will continue to be issued.

Parking fees will not be required in Council car parks with pay and display ticket machines until 30 September 2020.

Payment is still required in car parks that are pay on exit, this includes:

  • MacFarlan Street, South Yarra
  • King Street, Prahran
  • Prahran Square
  • Elizabeth Street, South Yarra (Prahran Market).