If you permit is damaged, faded or hard to read in any way, it could be invalid and must be replaced. Please return the old permit to us and we will issue you a new one. You can do this in person at a Customer Service centre, or via mail to PO Box 58, Malvern VIC 3144.
What you need to do if you lose a permit depends on whether it was a Vehicle Specific or Variable permit.
If you lose your Vehicle Specific permit, simply let us know by calling 8290 1333 or by email. We will then cancel it and issue you a new one via mail.
To replace a Variable permit, the permit holder will need to fill out a statutory declaration claiming it is lost, to help prevent permit misuse. You can find a statutory declaration template here.
Email or mail this form to us, pay the lost Variable permit fee ($102 but applied pro rata) and we will issue you with a new Variable permit via mail.