Feedback and complaints

It's our job to serve the community so we want you to tell us when we get it right, and when we don't. We've developed a simple online portal to make it easy for you to pass on your feedback.

Request a service

Give feedback

If you've seen or experienced some great service or have a suggestion, simply fill in an online form below to:

Make a complaint

If you are unhappy about the quality of a Council delivered service or the level of service you received from us when trying to resolve or raise an issue, let us know so we can look into it for you. Simply fill in an online form below to:

Parking infringement complaints

To lodge a complaint or inquire about a parking infringement, email the Stonnington Parking Alliance or call them on 9058 6600.

Other ways to submit feedback and complaints

What happens next?

All feedback and complaints are reviewed by their service area.
 
If you make a complaint, we always aim to resolve your issue the first time you contact us. If this is not possible, and you provide your contact details, we will respond to you within 10 business days. 

If we can't resolve it within 10 working days, we'll let you know that the matter is still under investigation. This investigation can take up to 28 business days.

Our review process looks at your complaint fairly and objectively, in line with our Complaints Handling Policy and Customer Service Charter.

What if I am unsatisfied with the outcome of my complaint?  

If we are unable to resolve your complaint, we'll clearly explain why.
  
If you are not satisfied with the outcome of a complaint – or if the complaint remains unresolved – you can seek assistance from the Victorian Ombudsman.