Membership Terms and Conditions

These are the Harold Holt Swim Centre and Prahran Aquatic Centre terms and conditions for the following memberships:

  • Active Complete
  • Active Fitness
  • Active Aquatic
  • Active Kids

Terms and Conditions

General terms and conditions

I hereby agree to abide by all rules and regulations of the Harold Holt Swim Centre and/or Prahran Aquatic Centre.

I warrant that I am physically and mentally well enough to proceed. I acknowledge that The City of Stonnington accepts no responsibility whatsoever for any losses, including personal injury to patrons within the Centre or losses arising out of personal property being stolen within the Centre. The management of Harold Holt Swim Centre and Prahran Aquatic Centre reserve the right to rescind the rights of members not complying with the conditions of membership.

Direct debit memberships
The City of Stonnington will debit your nominated account for the agreed amount on a fortnightly basis in advance, and it is your responsibility to have sufficient cleared funds in the nominated account on the debit day. Where the due date falls on a non-business day, your account will be debited on the next business day. 

Concession
A current and valid concession card must be presented at the time of joining to receive a discounted rate. Please note only one type of concession will be honoured per membership. Members must produce an approved and current concession card within two weeks of expiry. Failure to do so will result in fees being charge at the full rate until a new concession card is produced.

Suspension
To suspend a direct debit membership, the member must complete the online Membership suspension form a minimum of five days prior to the commencement of the suspension. Retrospective or back dated suspensions will not be approved without a medical certificate. Medical suspensions are free of charge upon presentation of a valid medical certificate that covers the requested dates of suspension, and will not use any of the free suspension period.  Minimum suspension period is seven days, and includes medical suspensions.

Direct Debit members receive 28 days suspension per financial year at no cost. After the maximum free suspension period, Direct Debit members may suspend their membership, at a cost of 0.35 cents per day (minimum seven days), for a further period of up to 182 days, which includes both free and charged periods.

Cancellation
A membership can only be cancelled if fees due up to the date of cancellation have been paid in full. To cancel a membership the member must complete the online Membership cancellation form at least five days prior to the next scheduled direct debit payment, otherwise the next payment will be deducted in full. A cancelled direct debit membership will remain current until the remainder of the scheduled fortnight has been completed. Refunds will only be given when a medical certificate is provided.

A member who re-joins more than four weeks after cancellation will be required to pay a new joining fee.

If a medical certificate is provided verifying inability to continue, the joining fee will be waived if the member re-joins in the future.

A membership will be cancelled if the member has had three consecutive payments declined and we have not been able to make or have not received any contact.

A membership may be cancelled if the member has not attended for more than 12 weeks and no suspension application has been received.

To re-join, the member will need to sign a new Membership Application and Direct Debit Service Request, and pay a joining fee.

Health club induction and medical clearance
All Active Complete and Active Fitness members must undergo a Health Club Induction with a Health Club Instructor before using the Health Club. Depending on the results, some members may be required to get a medical clearance before commencing. As obtaining, a medical clearance may cause a delay, members with pre-existing medical conditions and/or injuries are advised to get a medical clearance before attending their Health Club Induction.

Lost membership key tag
A $2.00 fee is applicable to replace a lost membership key tag.

Updated September 2022

Privacy Collection Statement

The City of Stonnington offers Aquatic Services through its venues at Harold Holt Swim Centre and Prahran Aquatic Centre that the public can access if they purchase a casual pass or sign a membership agreement. The Aquatic Services team collect the personal, health and sensitive information about you to:

  • facilitate your visit to the centres
  • sign you up to a membership
  • suspend, modify or terminate your membership.

Personal, health and sensitive information includes any or all of the following:

  • name
  • contact details
  • date of birth
  • gender
  • banking or credit card details
  • disability or health-related information
  • a medical certificate
  • concession cards
  • emergency contact details
  • signatures.

Your personal information will be used to:

  • process a form relating to your membership
  • determine whether you are entitled to any discounts, such as a concessional or discounted rate
  • issue you with a membership card and wristband
  • process membership fees
  • provide you with information tailored to your needs, including during your induction
  • help you select aquatic classes based on your preferences
  • communicate with you about your membership and send any promotional offers
  • verify your identity and contact you
  • provide you with emergency medical treatment if required while at the Prahran Aquatic Centre or Harold Holt Swim Centre
  • contact your nominated emergency contact person if required
  • obtain feedback on our facilities.

Council will disclose your personal, sensitive and health information to a technology provider that holds membership data.

If you do not provide your personal, sensitive and health information, you will not be eligible for a membership or your membership will be suspended or terminated.

Change or access your information

If you wish to access or change any of the information about yourself that you have supplied to Stonnington City Council, please contact Council’s Privacy Officer by phone 03 8290 1333 or emailing council@stonnington.vic.gov.au

For more information about how Council handles your information, please refer to the Council Privacy Policy.

Updated September 2022

Direct Debit Request Service Agreement

Definitions

Account means the financial institution account held at your financial institution from which we are authorised to arrange for funds to be debited.

Agreement means this Direct Debit Request Service Agreement between you and us.

Business day means a day other than a Saturday or a Sunday or an Australian public holiday.

Debit day means the day that the payment by you is due to us.

Debit payment means the particular transaction where a debit is made.

Direct Debit Request means the Direct Debit Request between you and us.

Us or we means (City of Stonnington) you have authorised by signing a direct debit request.

My and you means (City of Stonnington) you have authorised by signing a direct debit request.

Your financial institution is the financial institution where you hold the financial institution account that you have authorised us to withdraw the funds.
1. Debiting your
account
1.1 By signing this Direct Debit Request, you have authorised us to arrange for funds to be debited from your financial institution account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between you and us.

1.2 We will arrange for funds to be debited from your account as authorised in the Direct Debit Request.

1.3 If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
2. Changes by us 2.1 We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days’ written notice.
3. Changes by you 3.1 Subject to 3.2 and 3.3, you may change the arrangements under the direct debit request by contacting us on 8290 1678.

3.2 If you wish to suspend your membership payments, you need to fill out a Suspension Form available on our website and submit it a minimum of five (5) days before the next debit day. Suspensions are available on all memberships. Members receive 28 days suspension per financial year at no cost. After the free suspension period has been used, members may suspend further at a cost of 0.35 cents per day - minimum of seven (7) days. Total suspension period is up to 182 days, which includes both free and charged periods. Longer suspensions or suspensions for learn to swim enrolments may be considered for medical reasons, with an accompanying medical certificate (except Learn to Swim enrolments who receive 4 weeks free per calendar year).

3.3 You may also cancel your membership or learn to swim enrolment and authority for us to debit your account at any time by filling out a Cancellation Form available on our website and submit it a minimum of five (5) days before the next debit day. This notice should be given to us in the first instance.
4. Your obligations

4.1 It is your responsibility to ensure that there are sufficient cleared funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

4.2 If there are insufficient finds cleared funds in your account to meet a debit payment:

a. you may be charged a fee and/or interest by your financial institution;

b. you may also incur fees or charges imposed or incurred by us; and

c. you must arrange for the debit payment to be made by another method or arrange for sufficient cleared funds to be in your account by an agreed time so that we can process the debit payment.

4.3 You should check your account statement to verify that the amounts debited from your account are correct.

5. Dispute 5.1 If you believe that there has been an error in debiting your account, you should notify us directly on 8290 1678 (Aquatic Services - City of Stonnington) and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.

5.2 If we conclude as a result of our investigations that your account had been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and changes) accordingly. We will also notify you in writing of the amount your account has been adjusted.

5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence of this finding.

5.4 Any queries you may have about any error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
6. Accounts You should check:

a. with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts by financial institutions.

b. your account details which you have provided to us are correct by checking them against a recent account statement

c. with your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.
7. Confidentiality 7.1 We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and then ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

7.2 We will only discuss information that we have about you:

a. to the extent specifically required by law; or

b. for the purposes of this agreement (including disclosing information in connection with a query or claim).
8. Notice 8.1 If you wish to notify us in writing about anything relating to the agreement, you should write to:

Aquatic Services
City of Stonnington
PO Box 58
Malvern VIC 3144

8.2 We will notify you by sending notice in the ordinary post to the address you have given us in the direct debit request.

8.3 Any notice will be deemed to have been received two business days after it is posted.