GENERAL TERMS & CONDITIONS
I hereby agree to abide by all rules and regulations of the Harold Holt Swim Centre and/or Prahran Aquatic Centre.
I warrant that I am physically and mentally well enough to proceed. I acknowledge that The City of Stonnington accepts no responsibility whatsoever for any losses, including personal injury to patrons within the Centre or losses arising out of personal property being stolen within the Centre. The management of Harold Holt Swim Centre and Prahran Aquatic Centre reserve the right to rescind the rights of members not complying with the conditions of membership.
DIRECT DEBIT MEMBERSHIPS
The City of Stonnington will debit your nominated account for the agreed amount on a fortnightly basis in advance, and it is your responsibility to have sufficient cleared funds in the nominated account on the debit day. Where the due date falls on a non-business day, your account will be debited on the next business day.
A current and valid concession card must be presented at the time of joining to receive a discounted rate. Please note only one type of concession will be honoured per membership. Members must produce an approved and current concession card within 2 weeks of expiry. Failure to do so will result in fees being charge at the full rate until a new concession card is produced.
To suspend a direct debit membership, the member must complete the online Membership suspension form at www.stonnington.vic.gov.au/memberships a minimum of 5 days prior to the commencement of the suspension. Retrospective or back dated suspensions will not be approved without a medical certificate. Medical suspensions are free of charge upon presentation of a valid medical certificate that covers the requested dates of suspension, and will not use any of the free suspension period. Minimum suspension period is 7 days, and includes medical suspensions.
Direct Debit members receive 28 days suspension per financial year at no cost. After the maximum free suspension period, Direct Debit members may suspend their membership, at a cost of 0.35 cents per day (minimum 7 days), for a further period of up to 182 days, which includes both free and charged periods.
A membership can only be cancelled if fees due up to the date of cancellation have been paid in full. To cancel a membership the member must complete the online Membership cancellation form at www.stonnington.vic.gov.au/memberships at least 5 days prior to the next scheduled direct debit payment, otherwise the next payment will be deducted in full. A cancelled direct debit membership will remain current until the remainder of the scheduled fortnight has been completed. Refunds will only be given when a medical certificate is provided.
A member who re-joins more than 4 weeks after cancellation will be required to pay a new joining fee.
If a medical certificate is provided verifying inability to continue, the joining fee will be waived if the member re-joins in the future.
A membership will be cancelled if the member has had 3 consecutive payments declined and we have not been able to make or have not received any contact.
A membership may be cancelled if the member has not attended for more than 12 weeks and no suspension application has been received.
To re-join, the member will need to sign a new Membership Application and Direct Debit Service Request, and pay a joining fee.
HEALTH CLUB INDUCTION AND MEDICAL CLEARANCE
All Active Complete and Active Fitness members must undergo a Health Club Induction with a Health Club Instructor before using the Health Club. Depending on the results, some members may be required to get a medical clearance before commencing. As obtaining, a medical clearance may cause a delay, members with pre-existing medical conditions and/or injuries are advised to get a medical clearance before attending their Health Club Induction.
LOST MEMBERSHIP KEY TAG
A $2.00 fee is applicable to replace a lost membership key tag.
The information provided as part of this application will be used by the City of Stonnington’s Aquatic Services to assist in the provision, planning and development of Aquatic Services within the municipality. Information provided by you will only be used for the purposes for which it was collected. The information provided will not be disclosed to any outside organisation or third party. Individuals about whom “personal information” is provided in this Application may apply to the City of Stonnington’s Privacy Officer on telephone number 8290 1333 for access to or correction of the information.
Updated July 2021