Direct Debit Payments
I understand that the debits are ongoing until the Centre receives a ‘Cancellation Form’. Please refer to the ‘Direct Debit Request Service Agreement’ for full details.
Three consecutive declined debits
If a family has had a declined debit, the Centre will SMS the parent/guardian to pay the outstanding amount at reception. The lessons will be cancelled if payment has not been made after the third consecutive declined debit.
The Direct Debit entitles the student and one accompanying adult to unlimited entry to aquatic areas at Harold Holt Swim Centre and Prahran Aquatic Centre any time outside of their lesson (excludes warm water pool at Harold Holt, spas, sauna and steam room).
Direct Debit members may suspend their membership up to 28 days per calendar year at no cost. To suspend a Learn to Swim membership, the member must complete a Suspension Form which is available on our website and submit it a minimum of 5 days prior to the commencement of the suspension. Retrospective or back dated suspensions will not be approved without a medical certificate. Minimum suspension period is 7 days.
Notice of cancellation must be received in by completing a Cancellation Form which is available on our website. Notification of cancellation must be submitted 5 days prior to the next debit date or the next payment will be deducted in full.
You will receive four make-up lessons per calendar year to use for any missed lessons. You must notify us prior to the lesson missed to receive a make-up lesson. Make-up lessons can only be booked 6 days in advance.
Learn to Swim membership cards must be presented to reception upon entry to the Centre. A replacement fee will be charged for lost or stolen cards.
Watch Around Water Policy
All children under the age of ten must be actively supervised and wearing a wristband at all times when in the facility including during a swim lesson. Replacement silicone wristbands are available for purchase at reception. View Watch Around Water policy details.
Price Increases or changes of conditions
We will provide you with 14 days written notice of any price increase or change to the Enrolment Terms and Conditions.
Change of class
If you need to change your class day, time, teacher or level, this can be done in person or via phone.
The participant or member agrees to attend the Harold Holt Swim Centre and Prahran Aquatic Centre at their own risk and release Council from all claims resulting from any damage, loss, death or injury in connection with the premises except to the extent that the Council is negligent (only applies if participant is aged 18 years and over).
The participant or member agrees to indemnify and hold harmless the City of Stonnington against all claims resulting from any damage, loss, death, injury in connection with Harold Hold Swim Centre and Prahran Aquatic Centre and the use and occupation of Harold Holt Swim Centre and Prahran Aquatic Centre except to the extent that the Council is negligent (only applies if participant is aged 18 years and over).
Should the participant or the participant's child require emergency medical treatment whilst participating in the program, I hereby authorise and consent to such treatment as deemed necessary, at their own expense.
Management reserves the right to suspend or expel any member/participant failing to comply with the Centre rules, or for conduct Management deems as improper and/or detrimental to the best interests of the Centre.
The information provided as part of this application will be used by the City of Stonnington’s Aquatic Services to assist in the provision, planning and development of Aquatic Services within the municipality. Information provided by you will only be used for the purposes for which it was collected. The information provided will not be disclosed to any outside organisation or third party. Individuals about whom 'personal information' is provided in this Application may apply to the City of Stonnington’s Privacy Officer on telephone number 8290 1333 for access to or correction of the information.
Updated: July 2021