Timeline & Process of Debits - Active Membership

To keep your Active Membership running smoothly, it’s important to stay on top of payments; failed payments will incur a $5.50 fee, and membership access will be suspended and eventually cancelled if fees remain unpaid.

See below for a detailed timeline of this process.

What happens on Debit Day? (Day 1 - Thursday)

Your payment is processed. Processing can take up to 6 days, depending on whether you use a credit card or bank account.
If the payment fails, a $5.50 rejection fee applies, and you will receive an automated email notification.

Is the payment reattempted automatically?

No. You must pay manually online or at the Centre.

Reminder emails

Day 10 (Saturday): First automated overdue reminder is sent.
Day 23 (Friday): Final reminder email (payment due by end of Day 26, Monday).

Membership Suspension

If the second scheduled debit (Day 15 - Thursday) also fails, your membership will be suspended by Day 21 (Wednesday) until all outstanding fees are paid.

Membership Cancellation

If fees remain unpaid by Day 27 (Tuesday), your membership will be cancelled, and you will receive an email from our Memberships Team.
Rejoining is only possible once all fees are paid.

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We acknowledge we are meeting on the Traditional Lands of the Wurundjeri Woi Wurrung and Bunurong peoples of the East Kulin Nations and pay our respect to their Elders past, present and emerging.
We extend that respect to all Aboriginal and Torres Strait Islander peoples. We acknowledge their living connection to Country, relationship with the land and all living things extending back tens of thousands of years.