Paying Overdue Fees - Learn to Swim

To ensure your Learn to Swim enrolment continues without issues, please pay any overdue invoices and rejection fees as soon as possible.

Unpaid Learn to Swim invoices will result in cancellation of your lessons.

Please refer to the Learn to Swim Timeline and Process for more information on payment deadlines and steps.

Overdue invoices can only be paid using credit card payments (VISA or MasterCard only) through your member portal.

When you’re ready to pay an overdue Learn to Swim invoice, please follow the instructions below to ensure your enrolment remains active and your payments are processed smoothly. These steps will guide you through the process quickly and securely.

How to Pay Overdue Fees in Xplor

Log into your Xplor account
Login
Click on ‘My Info’.
Select your profile (not a child’s profile).
Click on the ‘Invoices’ tab at the top.
Overdue invoices will show the Due Date and Balance Remaining in red. Tick the boxes for both the overdue invoice and the Failed Debit Rejection Fee invoice.
If you have multiple Learn to Swim enrolments, you may see more than one overdue invoice and more than one rejection fee. Please ensure all relevant invoices are selected.
Click the ‘Make Payment’ button at the top of the page.
If you have a credit card saved on file, select it from the ‘Your credit cards’ dropdown.
If no card is saved, enter your card details: Credit Card Number, CCV, Cardholder Name, Expiry Month & Year, and Billing Address.
To save this card to your account, tick ‘Remember card information’.
Please note: This will not replace your default finance information.
Complete the reCAPTCHA verification by ticking ‘I’m not a robot’.
Click the blue ‘Complete’ button at the bottom.

If you're having any trouble or need further assistance, please email our Learn to Swim Team at learntoswim@stonnington.vic.gov.au.