Paying Overdue Fees - Active Membership

To ensure your Active Membership continues without interruption, please pay any overdue invoices and rejection fees as soon as possible.

Unpaid Active Membership invoices will result in:

  • Restricted access to facilities

  • Cancellation of your membership

Please refer to the Active Membership Timeline and Process for more information on payment deadlines and steps.

Overdue invoices can only be paid using credit card payments (VISA or MasterCard only) through your member portal.

When you’re ready to pay an overdue Active Membership invoice, please follow the instructions below to ensure your membership remains active and your payments are processed smoothly. These steps will guide you through the process quickly and securely.

How to Pay Overdue Fees in Xplor

  1. Log into your Xplor account
    Login

  2. Click on ‘My Info’.

  3. Select your profile (not a child’s profile).

  4. Click on the ‘Invoices’ tab at the top.
    Invoice.png

     

  5. Overdue invoices will show the Due Date and Balance Remaining in red. Tick the boxes for both the overdue invoice and the Failed Debit Rejection Fee invoice.

    Invoices1.png

  6. Click the ‘Make Payment’ button at the top of the page.

  7. If you have a credit card saved on file, select it from the ‘Your credit cards’ dropdown.
    Credit Card Details 1.png

  8. If no card is saved, enter your card details: Credit Card Number, CCV, Cardholder Name, Expiry Month & Year, and Billing Address.

  9. To save this card to your account, tick ‘Remember card information’.
    Please note: This will not replace your default finance information.

  10. Complete the reCAPTCHA verification by ticking ‘I’m not a robot’.
    reCAPTCHA.png

  11. Click the blue ‘Complete’ button at the bottom.

If you're having any trouble or need further assistance, please email our Memberships Team at memberships@stonnington.vic.gov.au.

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