Updating Financial Info - Active Memberships

To ensure your Active Membership continues without issues, please keep your payment information up to date. You can update both credit card details (VISA or MasterCard only) and bank account details through your member portal at any time.

For the following on-going active memberships

Once you’re ready to update your credit card or bank account details for your Active Membership, please follow the instructions below to ensure your membership and payments continue smoothly. These steps will guide you through the process quickly and securely.

Update Credit Card Details

How to Update Your Credit Card Details in Xplor.

  1. Log into your Xplor account below
    Login

  2. Click on ‘My Info’.

  3. Select your profile.

  4. Scroll down to the Finance info tab and click the blue '+ New' button.

    Section 1: Detail

     Credit Card.png

  5. Under 'Type' drop down select 'Credit Card'.

  6. Put your Name as 'Holder Name'.

  7. Check the box marked 'Default. 

    Section 2: Credit Card Detail

    Credit Card Details.png


  8. Select your 'Credit Card Type' from the drop-down menu.
     Important: AMEX and Discovery credit cards are not supported for ongoing direct debit payments. Please choose VISA or MasterCard from the list.

  9. Fill in your card details, Credit Card Number, Card Verification Value (CCV), Expiry Month and Expiry Year.

  10. Billing Address can be auto filled by clicking 'Copy Address from Parent'.

  11. Tick the 'I'm not a robot' box for the reCAPTCHA verification.
     reCAPTCHA.png

  12.  Click the blue 'Save' in the top or bottom right corner.

  13. You will get an 'Assign Default Finance Info' pop up, select 'Yes'.
     Assign Default Finance Info.png

Update Bank Account Details

How to Update Your Bank Account Details in Xplor.

  1. Log into your Xplor account below
    Login

  2. Click on ‘My Info’.

  3. Select your profile.

  4. Scroll down to the Finance info tab and click the blue '+ New' button.

    Section 1: Detail

    Bank Account.png

  5. Under 'Type' drop down select 'EFT/ACH'.

  6. Put your Name as 'Holder Name'.

  7. Check the box marked 'Default. 

    Section 2: Cheque Detail

    Bank Account Detail.png

  8. Fill in your bank details, Account Number, Account Type and BSB.

  9. Tick the 'I'm not a robot' box for the reCAPTCHA verification.
     reCAPTCHA.png

  10.  Click the blue 'Save' in the top or bottom right corner.

  11. You will get an 'Assign Default Finance Info' pop up, select 'Yes'.

    Assign Default Finance Info.png

If you're having any trouble or need further assistance, please email our Memberships Team at memberships@stonnington.vic.gov.au.

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