Eligibility
The Active Intro Pass is available to new members aged 16 years and older. To be eligible, individuals must not have previously held an Active Intro Pass, Get Active Pass, membership or visit pass with us.
Validity period
The Active Intro Pass includes 5 visits that are valid for 14 consecutive days from pass activation date. The pass is activated upon attending your gym consultation. Any unused visits will expire after the 14-day period.
Facility access
The Active Intro Pass provides access to the Harold Holt Health Club gym, group fitness classes and small group training. The pass does not include access to Prahran Summer Sessions or the aquatic areas at Harold Holt Swim Centre or Prahran Aquatic Centre.
Gym consultation
A gym consultation is mandatory before you can use the Active Intro Pass to access the gym or group fitness classes. You must complete a short consultation with a qualified gym instructor before your first visit.The consultation is designed to familiarise you with the gym and equipment and ensure you can use the facilities safely.
You can usually book your consultation at the same time you purchase the pass, subject to availability, or schedule it for a later date. The consultation must be completed within three months of purchasing the Active Intro Pass.
If you do not complete the mandatory gym consultation within three months of purchasing the pass, the pass will expire and can no longer be used. No refund will be provided, and you will not be eligible to purchase another Active Intro Pass.
No suspension or extension
The Active Intro Pass cannot be paused, suspended, extended, or otherwise altered for any reason.
Non-transferable and non-refundable
The Active Intro Pass is strictly non-transferable and non-refundable. It cannot be shared, transferred, assigned, resold or used by anyone other than the person who purchased the pass.
Reduced joining fee offer
Customers who purchase a Active Intro Pass are eligible to receive $25 off the standard joining fee when signing up for a direct debit Active Complete or Active Fitness membership. This offer is valid for 14 after the activated pass expires and applies only where a joining fee is payable. The discount cannot be used in conjunction with any promotion or offer that already waives the joining fee. Offer is redeemable in-centre only and is not transferable or redeemable for cash.
All other standard terms and conditions apply.