Rejection Fee FAQs

Have questions about failed debit fees, overdue invoices, or updating your payment details? Our FAQ section provides clear answers to help you manage your account, keep your enrolments or membership running smoothly, and avoid unnecessary fees. Check out the FAQs below for all the details.

When does the new failed debit fee begin?

The $5.50 failed debit (rejection) fee will apply from

  • Thursday 18 December 2025 for Active Memberships.
  • Thursday 8 January 2026 for Learn to Swim (Lessons resume back Monday 19 January 2026).

Why is there a $5.50 fee for failed payments?

This fee is not an additional Active Stonnington charge. It directly reflects the fee issued to Council by our debit provider Debit Success when a payment fails.

Will the rejection fee apply to every failed payment?

Yes. Each failed invoice/payment attracts a $5.50 rejection fee. For example, families with multiple Learn to Swim enrolments may receive multiple rejection fees if more than one payment fails.

How will I know if my payment fails?

You will receive an automated email from our system notifying you of:

  • The failed debit

  • The outstanding amount

  • The $5.50 rejection fee applied to your account

What email address will the email come from?

All automated emails will be sent from Stonnington Leisure - leisure@stonnington.vic.gov.au.
Please make sure to save this address to your contacts to avoid missing important updates.

How do I pay outstanding fees?

You can pay:

Learn how to pay your outstanding invoices for

Can I update my finance information?

Yes. Please see instructions for updating your payment method below.
Please select either VISA or MasterCard credit card types only. AMEX and Discovery credit card types are not supported for ongoing direct debit payments. 

Learn how to update your finance information for

What can I do to avoid rejection fees?

  • Ensure sufficient funds are available the night before your scheduled debit.

  • Update expired or replaced card details in advance.

  • Check your email regularly for payment notifications.

Have the Terms & Conditions been updated?

Yes, updated Terms & Conditions can be found here: https://www.stonnington.vic.gov.au/active/About/Terms-and-Conditions

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