A new $5.50 failed debit (rejection) fee will apply from 18 December 2025 for Active Memberships and 8 January 2026 for Learn to Swim to cover the charge issued by our direct debit provider when a payment is declined.
To understand how this fee works and what you can do to avoid it, please read our full FAQs.
Failed Direct Debit FAQs
Managing your Learn to Swim enrolment or Active Membership is easy with our step-by-step guides. Below you’ll find helpful information on updating your finance details, paying overdue invoices, and understanding the timeline for direct debits and automated emails. Select the relevant section to view detailed instructions and ensure your account stays up to date.
Learn to Swim Step-by-Step Guides
Update Finance Information
Keep your Learn to Swim enrolment running smoothly by ensuring your payment details are always up to date. Follow these steps to update your credit card (VISA/MasterCard only) or bank account information through your member portal.
How to Update Finance Information - LTS
Pay Overdue Invoices
If you have overdue fees or failed debit rejection charges, you can pay them quickly and securely through your member portal. Overdue Learn to Swim invoices can be paid by credit card only (VISA/MasterCard).
How to Pay Overdue Invoices - LTS
Timeline & Process of Debits and Automated Emails
Understand how the Learn to Swim debit cycle works, from when payments are processed to when reminder emails are automatically sent. This guide outlines each step, so you know what to expect.
Timeline & Process - LTS
Active Memberships Step-by-Step Guides
Update Finance Information
Make sure your Active Membership continues without interruption by keeping your payment information current. You can update your credit card (VISA/MasterCard only) or bank account details at any time through your member portal.
How to Update Finance Information - Active Memberships
Pay Overdue Invoices
If your membership and rejection fees are overdue, you can pay them directly through your member portal using a credit card. This ensures your membership remains active and accessible.
How to Pay Overdue Invoices - Active Memberships
Timeline & Process of Debits and Automated Emails
Learn how the membership debit schedule works, including when payments are taken and when automated reminders are sent. This timeline gives a clear view of the entire process.
Timeline & Process - Active Memberships