Your claim is investigated
We have an obligation to ensure the ethical use of Council funds including ratepayer contributions. As such, Council must investigate all claims before it accepts any liability.
Council is not liable for acts of nature beyond our reasonable control, such as high winds, hail, storm events and tree branch failure.
Please be advised that we may refer your claim to a trusted third party to look into your matter further. Their role is to consider claims made against Council for alleged negligence. Assessments of this type can often be complex and fall outside of the core business of councils.