Support services

Below are a number of support services and activities to help our community. Please also remember to reach out to our MCH, Early Years and Middle Years and Youth Services for support at any time.

The providers listed below are available to help with free and low-cost food, personal items, transportation, pharmacy items, accommodation, legal support and a wide range of other services.

If you need help, please get in contact with them today.

AskIzzy

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Provider	Suburb	Opening hours	Service type
Access Health 31 Grey Street St Kilda 9536 7780 1800 627 727	St Kilda	Monday: 9:15 am – 5 pm Tuesday: 9:15 am – 4 pm Wednesday and Thursday: 9:15 am – 5 pm Friday: 9:15 am – 5 pm	Health services
Avalon Centre 1936 Malvern Road Malvern East 9569 2240	Malvern East	Monday and Thursday: 9 am – 3 pm Other days of the week: call for an appointment	Clothing and personal care / Food relief / Housing support
Better Health Network 240 Malvern Road Prahran 9525 1300 13 22 46	Prahran	Monday: 9:15 am – 5 pm Tuesday: 9:15 am – 4 pm Wednesday and Thursday: 10 am – 5 pm Friday: 9:15 am – 5 pm	Health services
Better Health (Community Connections Program) 9890 7144		Monday to Friday: 9 am – 5 pm	Housing support
Frontyard 19 King Street Melbourne 1800 800 531 9977 0077	Melbourne	Monday to Friday: 9 am – 8 pm Weekends and public holidays: 10 am – 6 pm (except Christmas Day)	Housing support
Hartley's Meals Ground Floor 211 Chapel Street Prahran 9051 1420	Prahran	For bread – Monday to Friday: 11 am – 2 pm For fruit and vegetables – Monday to Friday: 11:30 am – 1:30 pm For meals – Monday to Friday: 8:30 – 10 am (breakfast) and 11 am – 2 pm (lunch)	Food relief
Justice Connect 8636 4400		Monday to Friday: 9:30 am – 1 pm / 2 – 5 pm	Legal, financial and tax assistance
Launch Housing 122 Chapel Street St Kilda 9598 1111 1800 825 955	St Kilda	Monday to Friday: 9 am – 1 pm	Housing support
Launch Housing (Rough Sleeper Initiative) 9598 1170 1800 825 955		Monday to Friday: 9 am – 5 pm	Housing support
Malvern Emergency Food Program Malvern Police Station 288 Glenferrie Road Malvern 8823 5600	Malvern	Malvern Police Station – 10 am – 6 pm, 7 days a week	Food relief
Peninsula Community Legal Centre 9783 3600		Monday to Friday: 9 am – 5 pm	Legal, financial and tax assistance
Prahran Medical Urgent Care Centre 55 Commercial Road Melbourne (at The Alfred Hospital) 9119 1055	Melbourne	7 days a week, 8 am – 10 pm	Health services
RhED (Better Health Network) 1800 458 752 0400 674 217 (text only)		Monday to Friday: 9 am – 5 pm	Health services
Sacred Heart Mission 87 Grey Street St Kilda	St Kilda	Monday to Friday Breakfast: 8:30 – 10:30 am Lunch: 11:30 am – 1 pm Weekends and public holidays Breakfast: 9 – 10:30 am Lunch: 11:30 am – 1 pm	Food relief
Salvation Army Crisis Centre 87 Grey Street St Kilda	St Kilda	Monday to Friday: 9 am – 4 pm	Clothing and personal care / Housing support
Salvation Army (Magpie Nest Cafe) Ground Floor 69 Bourke Street Melbourne 9653 3299	Melbourne	Day Cafe Monday to Friday: Breakfast: 9 – 10:30 am Lunch: 11:30 am – 1 pm Twilight Cafe Weekends and public holidays Dinner: 5 – 7 pm	Food relief
Salvation Army (Project 614) Level 1, 69 Bourke Street Melbourne 9653 3299	Melbourne	Monday to Friday: 9 am – 1 pm	Clothing and personal care / Legal, financial and tax assistance
Salvation Army (Welfare Assistance Line) 88715288		Monday to Friday: 9 am – 4 pm	Food relief / Housing support
Southside Justice 7037 3200		Monday to Thursday: 10 am – 12 pm / 2 – 4 pm	Legal, financial and tax assistance
State School's Relief Fund			Education
Stonnington Community Assist Suite 17, 1st Floor Prahran Market 163 Commercial Road South Yarra (access via Commercial Road)	South Yarra	Monday to Friday: 10:30 am – 3 pm	Food relief / Legal, financial and tax assistance, Transport assistance
Stonnington Student Support Fund (SSSF) 7037 3200		Monday to Friday: 9 am – 5 pm	Education
St Joseph's Outreach Services 40 Fitzgerald Street South Yarra 9826 9677	South Yarra	Thursday: 10 – 11:30 am Saturday and Sunday: 3 – 4:30 pm	Food relief
St Matts 157a High Street South Yarra 9510 3326	South Yarra	Wednesday: 11 am – 1 pm	Food relief
St Vincent de Paul Welfare Line: 1800 305 330		Monday to Friday: 10 am – 3 pm Public holidays: closed	Food relief
Tenants Victoria 55 Johnston Street Fitzroy 9416 2577	Fitzroy	Monday to Friday: 9:30 am – 12:30 pm / 2:30 – 4:30 pm	Housing support
Travellers Aid Australia at Southern Cross Station 99 Spencer Street Docklands Melbourne (located opposite the Luggage Hall on the main concourse) 9670 2072	Docklands	Travel assistance Daily: 6:30 am – 9:30 pm Showers Monday to Friday: 7 am – 7 pm Saturday and Sunday: 7 am – 5 pm	Clothing and personal care
Uniting Prahran Emergency Relief Level 1 211 Chapel Street Prahran 9051 1410	Prahran	Monday to Friday: 9:30 am – 12:30 pm Weekends and public holidays: closed	Clothing and personal care / Food relief / Health services / Legal, financial and tax assistance / Transport assistance

Employment services

Service	Details
Jobs Victoria Mentors	Provides eligible workers with advice and support to find a suitable job.
Mature Age Hub	Services and supports that connect businesses and mature age workers.
New Enterprise Incentive Scheme (NEIS)	Can help you turn your business idea into a viable business, where you can be your own boss.
Launch into Work	Supports pre-employment projects, helping job seekers prepare for vacancies and employers to trial new ways of recruiting. The program is primarily focused on creating long-term employment pathways for women.
Uniting Employment Services	Uniting specialise in working with people who have a permanent medical condition, mental illness, injury or disability requiring employment tailored to their abilities, and provides services to match job seekers and employers.
Employer and small business support	Business Victoria provides information and assistance, business advice, and training opportunities.
jobactive	An Australian government initiative dedicated to getting more Australians into work, connecting job seekers with employers.

COVID-19 community support

Service	Details
COVIDSafe settings for community services in Victoria	Learn how COVIDSafe settings affect community services in Victoria.
COVID-19 resources for community groups	Resources to support your conversations with people in your community.
Isolation support and emergency relief	Support that is available while you isolate or quarantine.
Raising Children COVID-19 family guide	Information and tips for parents and carers on coping with COVID-19, protective hygiene, and more.

Service provider help lines

Service	Phone	Assistance
Coronavirus Hotline (Vic)	1800 675 398	24-hour assistance
Coronavirus Helpline (National)	1800 020 080	24-hour helpline
Opening Doors	1800 825 955	24-hour housing crisis support
Beyond Blue	1300 224 636	24-hour depression and anxiety support service
Lifeline	13 11 14	24-hour crisis support and suicide prevention
Suicide call back service	1300 659 467	24-hour counselling to people who are affected by suicide
SuicideLine Victoria	1300 651 251	24-hour free service that offers phone and online counselling and provides both single and multi-session support for the community.
Directline	1800 888	24-hour alcohol and drug help
Family Drug Support Australia	1300 368 186	24-hour support regarding alcohol and drug use
1800 Respect	1800 737 732	24-hour national sexual assault and domestic violence counselling
Safe Steps	1800 015 188	24-hour crises response for people experiencing family violence
Gambler’s Help	1800 858 858	24-hour counselling, information and support
Men’s Referral Service	1300 766 491	Telephone counselling
Kids Helpline	1800 551 800	24 hour free and confidential counselling for young people aged 5 to 25
Headspace	1800 650 890	Free online and telephone support for young people aged 12 to 25 and their families
Translating and interpreting service	13 14 50	24 hour telephone interpreting service
National Disability Support Scheme	1800 800 110	For assistance with making changes to plans or trouble accessing services due to Coronavirus (COVID-19)
Carer Gateway	1800 422 737	Phone counselling, online forum and self-guided coaching and skills for carers. Monday to Friday 8am to 6pm
Social housing advice line	1800 068 860	Free and confidential service for social housing tenants
Maternal and Child Health Line	13 22 29	24-hour advice and support service for families with children from birth to school age
Parentline	13 22 89	A phone service for parents and carers of children from birth to 18 years old. Seven days, 8am to midnight
SANE Australia	1800 18 72 63	Support for people living with complex mental health issues and carers. Monday to Friday 10am to 10pm
National Mental Health Hotline	1300 643 287	Seven days, 9am to 11pm
Victorian Legal Aid	1300 792 387	Free information about the law
National Debt Hotline	1800 007 007	Free, independent and confidential service. Monday to Friday 9:30am to 4:30pm
Financial counselling	1300 015 500	Free and confidential service. Leave your name and contact and receive a call back in 24 hours
Seniors Rights Victoria	1300 368 821	Monday to Friday, 10am to 5pm
With Respect	1800 542 847	Specialist LGBTIQ family violence service
Switchboard Victoria	1800 184 527	Seven days, 3pm to 12am Phone and web counselling, information and referral service for LGBTQI people
National Redress Scheme	1800 737 377	Counselling and other services for survivors of institutional child abuse
The Positive Living Centre	1800 134 840	The Positive Living Centre is a vibrant and safe environment for all people living with HIV, enhancing their health and wellbeing through the provision of social, emotional, recreational, and skills-based services and activities.

Health and wellbeing tools

Service	Description
Be You	Wellbeing tools by Beyond Blue for students aged 12 and over, focusing on improving their physical, mental, social and emotional health.
Better Health	Tips for keeping healthy at home, with your kids and in your relationships.
This Girl Can	Get active at home with this diverse range of video workouts and tips including chair workouts, Bollywood inspired dance classes and more!
Active Stonnington YouTube	Join the Active Stonnington team for high-impact or slower paced classes to workout and keep healthy at home.
Healthy Headspace Tips	Seven tips to encourage you to sleep, eat, exercise, and make simple changes to get you into a better headspace.
Headspace	Tailored information for 12 to 25-year-olds relating to general mental health, physical health, work and study, and drugs and alcohol.
Head to Health	Provides Australians with trusted information and digital resources to help support their mental health and wellbeing.