Report an issue

Let us know about any issues with council services by finding your concern below and follow the instructions to submit your customer service request online.

If you want to register, apply and pay for a permit, certificate or service login to our online self-service platform or search our website using 2 or 3 key words of the application you need.

Business or trader issues

You can report concerns about the way a business or a footpath trader operates, and the City of Stonnington can investigate the issue.

Construction site and building safety issues

You can report construction site and building safety issues to us and we may be able to help.

Drainage and storm water issues

If you have an issue with drains and storm water we may be able to help.

Graffiti issues

Find out where Council can remove graffiti, how to request graffiti removal and order a graffiti removal kit.

Lighting issues

If you have an issue with a City of Stonnington managed light, we may be able to help.

Noise issues

You can report noise issues to us for investigation.

Odour and fumes issues

If you have an issue with a odours or fumes in Stonnington, we may be able to help.

Park and garden issues

If you have an issue with a City of Stonnington managed park or garden, we may be able to help.

Pet or animal issues

If you have a pet or animal concern, we may be able to help.

Road, footpath and carpark issues

If you have an issue with a road, footpath and carpark we may be able to help.

Tree issues

If you have an issue with a City of Stonnington tree, we can help. This may include trees on nature strips, in the street, or in parks, gardens and open spaces.

Waste issues

If you have an issue regarding waste or bins in public areas, we may be able to help.

For any other issues please call our Customer Service team.

Snap Send Solve

You can also report any issue you see around Stonnington through the Snap Send Solve app. You can take a photo of the problem on your phone and identify the location - the issue will be sent directly to us to resolve. Download Snap Send Solve from the Apple or Google Play app store.