Request a new, extra or different bin

New bin delivery delays due to supplier shortages

We are currently experiencing a delay in fulfilling new bin orders. Due to supplier shortages, it is taking up to six weeks to deliver orders for new bins. If you would like to speak to a member of our Customer Service team about this issue, contact 03 8290 1333.

Make a change to your Council waste service. In most cases, you need to own the home or premises to do this because the waste charge might change in the rates notice.

Use the online form below to:

  • order a new food and green waste bin
  • order an extra bin
  • upsize or downsize a bin
  • start a new service for a new build or newly occupied property
  • request separate garbage bins instead of a shared bin.

To let us know about an issue with a bin instead, including if it’s missing, damaged or stolen, you can report a bin issue.

Request a new, extra or different bin

Owners corp food and green waste bin orders

How much does my waste service cost?

When you start or change a waste service, there may be two separate costs:

  • An administration fee to make the change, like delivering or taking away a bin.
  • A charge on your rates notice.

We don’t charge anything for our recycling bins or service. Each property can have no more than two recycling bins.

Garbage

Service Request Cost
New 120 litre bin $50 per property
New 240 litre bin $100 per property
New Multi residential shared 240 litre bin
(allocated one per two apartments)
$50 per property
Extra 120 litre bin $50 per bin
Extra 240 litre bin $100 per bin
Change 120 litre to 240 litre bin $100 per bin
Change 240 litre to 120 litre bin No charge
Exchange Shared 240 litre bin exchanged for 2 x 120 litre bins $100 per exchange
Replace Lost or stolen bin No charge*

*You will need to send us a written statement confirming your bin was stolen.

Recycling

Service Request Cost
New Residential 240 litre bin (maximum two) No charge
New Commercial 240 litre bin (maximum two) No charge
Replace Lost or stolen bin No charge*

*You will need to send us a written statement confirming your bin was stolen.

Food and green waste

Service Request Cost
New 120 litre bin $20 per property
New 240 litre bin $20 per property
Extra 120 litre bin $20 per bin
Extra 240 litre bin $20 per bin
Change 120 litre to 240 litre bin No charge
Change 240 litre to 120 litre bin $20 per bin
Replace Lost or stolen bin No charge*

*You will need to send us a written statement confirming your bin was stolen.

Annual rates fee

We include a yearly waste collection cost in your rates notice.

Bin type
Size Yearly cost
Rubbish
120 litre bin
$345
Rubbish 240 litre bin
$655
Food and green waste
120 litre bin
$133
Food and green waste 240 litre bin
$180
Recycling 240 litre bin
Free of charge