The City of Stonnington has moved to a new online service system. There may be processing delays during the transition period.
If you have overpaid rates with City of Stonnington, you can request a refund.
How to lodge a refund request
It is mandatory to provide proof of payment to request a refund. Please include this with your request.
Log in to the platform to lodge your refund request. If you don’t have an account, you can sign up. Find out more about our online self-service platform.
Once logged in:
- select ‘All reports and requests’ under Report an issue
- select ‘Contact us – Refund request’ in the drop-down
- select ‘Rates’ in the drop-down under Refund Details
- follow the prompts.
Lodge a refund request
You can track the progress of your applications anytime through the platform.