The Customer Service and Visitor Hub at Chatham Street, Prahran will be closed on Thursday 8 October. We apologise for the inconvenience. Please visit our Service Centre at 311 Glenferrie Road, Malvern, or call 8290 1333 for assistance.
If you start to make a payment in our online platform but don't complete the transaction, you must wait 15 minutes before trying again.
The City of Stonnington has moved to a new online service system. There may be processing delays during the transition period.
If you have overpaid rates with City of Stonnington, you can request a refund.
It is mandatory to provide proof of payment to request a refund. Please include this with your request.
Log in to the platform to lodge your refund request. If you don’t have an account, you can sign up. Find out more about our online services.
Lodge a refund request
You can track the progress of your applications anytime through the platform.
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