Each year, Local Government Victoria conducts a state-wide local government Community Satisfaction Survey, where each council's performance is assessed by the community to identify areas for service delivery improvement.
The objective of the survey is to provide an insight into the community's perception of Council and the services we offer - what we do well and areas we can improve.
To facilitate this, approximately 100 people in Stonnington will be contacted each quarter by a research company on behalf of Local Government Victoria. The survey is managed by an independent market research agency, Klein Research with their fieldwork partner, TKW Research.
Some residents may receive a phone call inviting them to take part and share their views on Council services and facilities. The survey is anonymous and includes a range of questions designed to understand community perceptions of Council’s performance in delivering important services.
In particular, we are seeking community feedback on:
- Overall council performance
- Community consultation and engagement
- Customer service
- Council direction and priorities
Participation is completely voluntary and confidential. Individual and all responses are confidential and reported in aggregate only.
If you are contacted, we encourage you to take part in the survey - your feedback will help shape the services and programs that matter most to our community.
If you have any questions, please contact us.
View the 2025 Local Government Community Satisfaction Survey(PDF, 3MB)