Each year, Local Government Victoria conducts a state-wide local government Community Satisfaction Survey. The community assesses each council's performance to identify areas for service delivery improvement.
The objective of the survey is to provide an insight into the community's perception of Council and our services – what we do well and areas we can improve.
To facilitate this, a research company contacts around 100 people in Stonnington each quarter, on behalf of Local Government Victoria. Independent market research agency, Klein Research manages the survey with their fieldwork partner, TKW Research.
You may receive a phone call or see social media advertisements to participate in the research. The survey includes questions designed to understand community perceptions of our performance in delivering important services. The survey is anonymous.
In particular, we are seeking community feedback on:
- overall Council performance
- community consultation and engagement
- customer service
- Council direction and priorities.
Participation is completely voluntary and confidential. Individual and all responses are confidential and reported in aggregate only.
If you are contacted, we encourage you to take part in the survey – your feedback will help shape the services and programs that matter most to our community.