Pay your rates

When do I need to pay my rates?

That depends on which payment options you choose.

You can either pay in four instalments throughout the 2023/24 financial year:

  • Instalment 1 is due on 30 September 2023.
  • Instalment 2 is due on 30 November 2023.
  • Instalment 3 is due on 28 February 2024.
  • Instalment 4 is due on 31 May 2024.

Or as a single lump sum:

  • You'll receive a notice for this payment in August 2023.
  • Full payment is due on 15 February 2024.

If the first instalment amount isn't paid by the due date, we will assume you wish to pay in one lump sum.

Financial difficulty

Our rates hardship policy and other support measures are in place to support people and businesses experiencing financial hardship. Find out what support is available.

How can I pay my rates?

Online

If your rate notice shows the property number, you can pay through our eServices system using your credit card (Visa, Mastercard, American Express and Diners Club cards).

Please note that eServices is best accessed via the desktop or tablet.

Pay through eServices

You can make a payment using the Australia Post Billpay portal with your credit card (Visa, Mastercard and American Express cards). You will need your Billpay Code 3075 and the property reference number as shown on your notice.

Pay with Australia Post Billpay

You can make a payment using the Commonwealth Bank BPOINT portal. This is available to ratepayers with a notice showing the BPOINT Biller Code 20198.

Pay through BPOINT

For international payments by phone please call +61 2 9423 5551.

Direct debit

You can pay your rates via your nominated bank account or credit card (Visa, MasterCard, Diners Club or American Express) using direct debit.

The direct debit payments are processed on (or the next business day):

  • 30 September
  • 30 November
  • 28 February
  • 31 May.

The amount you'll be charged is shown on your rate notices, and we'll still send you a reminder message before each direct debit payment. 

Paying directly from a credit card or bank account

To pay rates instalments directly from a nominated credit card or bank account, please go to the City of Stonnington CBA BPOINT portal using the following link. You will require the Bpoint Reference number, which is located on your rates notice:

Register for direct debit

When you have completed the online application and accepted the terms and conditions, Council will be notified, and a letter will be sent to confirm this payment arrangement.  Paper application forms are no longer accepted.

New applications or amendments to existing arrangements must be made seven days before the instalment payment dates.

All banking information is managed through the CBA portal, and we retain none of that information in our system.

Centrelink

If you receive Centrelink payments, you can arrange to have your rates deducted directly. This is a free service.

Please contact visit your local Centrelink office for more information or visit the Centrelink website.

In person

You can make a payment to the City of Stonnington at our Stonnington City service centre.

You can pay by EFTPOS, credit card (MasterCard, Visa, Diners Club and American Express) cash or cheque.

Check your rates balance online

To check the amount that you owe, input your property ID number from your rates notice into eServices.