Pay your rates

When do I need to pay my rates?

That depends on which of the two payment options you choose. 

You can pay in four instalments throughout the 2021/2022 financial year:

  • Instalment 1 is due on 30 September 2021.
  • Instalment 2 is due on 30 November 2021.
  • Instalment 3 is due on 28 February 2022.
  • Instalment 4 is due on 31 May 2022.

OR

As a single lump sum:

  • You’ll receive a notice for this payment in August 2021.
  • Full payment is due on 15 February 2022.

If the first instalment amount isn't paid by the due date, we will assume you wish to pay in one lump sum.

Financial difficulty

Our rates hardship policy and other support measures are in place to support people and businesses experiencing hardship due to COVID-19. Find out what support is available.

How can I pay my rates?

Online

If your rate notice shows the property number, you can pay through our eServices system using your credit card (Visa, Mastercard, American Express and Diners Club cards). 

Pay your rates through eServices

You can make a payment using the Australia Post Billpay portal with your credit card (Visa, Mastercard, American Express and Diners Club cards). 

Pay your rates through Australia Postbillpay

You can make a payment using the Commonwealth Bank BPOINT portal. This is available to ratepayers with a notice showing the BPOINT Biller Code 20198. 

Pay your rates through Commonwealth Bank - BPOINT

For international payments by phone please call +61 2 9423 5551.

Direct debit

You can pay your rates via your nominated bank account or credit card (Visa, MasterCard, Diners Club or American Express) using direct debit.

The direct debit payments are processed on: 

  • 30 September
  • 30 November
  • 28 February
  • 31 May. 

The amount you’ll be charged is shown on your rate notices and we’ll still send you a reminder message before each direct debit payment.

Paying directly from a savings account

To have rates instalments paid directly from a savings account download the direct debit application form(PDF, 114KB).

Paying directly from a credit card

To pay rates instalments directly from a credit card, please go to the City of Stonnington CBA BPOINT portal using the following link.  You will require the Bpoint Reference number which is located on your rates notice:

Register for direct debit via credit card

When you have completed the online application and accepted the terms and conditions, Council will be notified and a letter will be sent as confirmation of this payment arrangement. 

New applications or amendments to existing arrangements must be made 7 days prior to the instalment payment dates.

All credit card information is managed through the CBA portal and we retain none of that information in our system.

Centrelink

If you receive Centrelink payments, you can arrange to have your rates deducted directly. This is a free service.

Please contact our Rates Department on 8290 1333 for further information or visit the Centrelink website. 

In person

You can make a payment to the City of Stonnington at our customer service centre, located at Glenferrie Road, Malvern.

You can pay by EFTPOS, credit card (MasterCard, Visa, Diners Club and American Express) or cheque.

Cash payments are not currently being accepted.

Check your rates balance online

To check the amount that you owe, input your property ID number from your rates notice into eServices.

 

Contact Us

Phone

8290 1333

Email

rates@stonnington.vic.gov.au

Location

City of Stonnington
311 Glenferrie Road
Malvern
3144
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