Customers may be experiencing difficulty in calling Council offices and facilities, including our libraries, maternal health, childcare and aquatics facilities due to a Vodafone outage.Please submit your request via our online forms.
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That depends on which of the two payment options you choose.
You can pay in four instalments throughout the 2022/2023 financial year:
As a single lump sum:
If the first instalment amount isn't paid by the due date, we will assume you wish to pay in one lump sum.
Our rates hardship policy and other support measures are in place to support people and businesses experiencing hardship due to COVID-19. Find out what support is available.
How can I pay my rates?
If your rate notice shows the property number, you can pay through our eServices system using your credit card (Visa, Mastercard, American Express and Diners Club cards).
Pay your rates through eServices
You can make a payment using the Australia Post Billpay portal with your credit card (Visa, Mastercard, American Express and Diners Club cards).
Pay your rates through Australia Postbillpay
You can make a payment using the Commonwealth Bank BPOINT portal. This is available to ratepayers with a notice showing the BPOINT Biller Code 20198.
Pay your rates through Commonwealth Bank - BPOINT
For international payments by phone please call +61 2 9423 5551.
You can pay your rates via your nominated bank account or credit card (Visa, MasterCard, Diners Club or American Express) using direct debit.
The direct debit payments are processed on:
The amount you’ll be charged is shown on your rate notices and we’ll still send you a reminder message before each direct debit payment.
Paying directly from a savings account
To have rates instalments paid directly from a savings account download the direct debit application form(PDF, 114KB).
To pay rates instalments directly from a credit card, please go to the City of Stonnington CBA BPOINT portal using the following link. You will require the Bpoint Reference number which is located on your rates notice:
Register for direct debit via credit card
When you have completed the online application and accepted the terms and conditions, Council will be notified and a letter will be sent as confirmation of this payment arrangement.
New applications or amendments to existing arrangements must be made 7 days prior to the instalment payment dates.
All credit card information is managed through the CBA portal and we retain none of that information in our system.
If you receive Centrelink payments, you can arrange to have your rates deducted directly. This is a free service.
Please contact our Rates Department on 03 8290 1333 for further information or visit the Centrelink website.
You can make a payment to the City of Stonnington at our customer service centre, located at Glenferrie Road, Malvern.
You can pay by EFTPOS, credit card (MasterCard, Visa, Diners Club and American Express) or cheque.
Cash payments are not currently being accepted.
To check the amount that you owe, input your property ID number from your rates notice into eServices.