When it comes to paying or managing your parking fine, you can:
- pay your fine in full online, by post or in person
- apply to pay for the fine through a payment plan
- appeal the fine by submitting a request with supporting documents
- nominate another driver if you weren’t driving the vehicle at the time of the infringement.
View images of your infringement
City of Stonnington parking officers may take photos of vehicles when issuing an infringement notice.
To view these photos, visit the parking portal and enter your infringement date and notice number.
Pay your fine in full
Pay online
To pay your fine online, you'll need your infringement number and date. You can also create an account to manage and track the status of your fine.
If you’ve lost your fine, you can call us on 03 9058 6600.
Pay now
Alternatively, you can pay your fine:
- by phone: call us on 03 9058 6600 and have your infringement number and payment details ready.
- by mail: send a cheque or money order with your name and infringement number written on the back to: City of Stonnington GPO Box 3095 Melbourne VIC 3001.
- in person: visit your local Australia Post outlet and show your infringement notice to pay by cash, cheque, EFTPOS or credit card. Australia Post outlets can’t accept late payments. If your payment is late, call us on 03 9058 6600. Please note, we do not accept payment for parking fines at our Customer Service Centres.
Overdue fines
If you don’t pay your fine before the due date listed on your infringement notice, we’ll send you a Penalty Reminder Notice. This will incur additional costs.
If the fine is still unpaid after the next due date, we’ll lodge it with Fines Victoria for processing and collecting further costs. After that, Fines Victoria will send you a Notice of Final Demand and you will need to pay your fine with Fines Victoria.
For more details, download the fines lifecycle infographic(PDF, 1MB).
Apply for a payment plan or pay an instalment
Payment plans
You can apply for a payment plan to:
- extend the deadline to pay your fine
- pay by fortnightly or monthly instalments.
To apply for a payment plan, visit the parking portal then select 'My Payment Plans'.
Alternatively, call us on 03 9058 6600 to discuss your requirements and apply over the phone.
Apply for a payment plan
Pay an instalment on an existing payment plan
If you have an existing payment plan and want to pay an instalment, visit the payment portal and select ‘Payment Plans’.
Pay for an existing payment plan
Appeal a fine
You have the right to request an internal review of your fine. You can only appeal a fine once.
Your infringement is put on hold until you receive the outcome of your appeal.
The reasons you can appeal include:
Exceptional circumstances
The offence occurred due to an extraordinary or unavoidable situation, such as a medical emergency or a vehicle breakdown.
Mistake of identity
You believe you’re not the person who committed the offence and have evidence that the fine was issued to you by mistake. For example:
- someone provided your license or details to the police
- you have the same name as another person or family member
- you received someone else's fine.
This is not the same as someone else using your vehicle at the time. If someone else was using your vehicle, you must nominate another driver.
Contrary to law
The fine is invalid or inconsistent with the law. This may include an officer acting unlawfully or outside their authority.
Special circumstances
You are affected by serious personal difficulties or disorders that prevented you from understanding or preventing the reason for the fine.
These circumstances must be specific. You can only select this ground if you committed the offence and can show that at the time you were affected by:
- mental or intellectual disability, disorder, disease or illness, or a serious addiction to drugs or alcohol
- homelessness
- circumstances involving family violence.
You may also select this reason if you cannot deal with your fines due to a severe disabling long-term circumstance.
If you select this reason, you will need to provide evidence from a qualified practitioner or agency.
Person unaware
You did not know about the infringement until receiving a Penalty Reminder Notice. Reasons may include:
- you were in another location (due to being overseas, or having moved house)
- your mail was stolen
- other situations preventing you from knowing about the fine.
If so, you can appeal to have the additional fee on your reminder notice fee waived and an extension of 21 days to deal with your fine. You will need to submit your appeal within 14 days of the date upon which you received the Penalty Reminder Notice. If your application is successful, you will still have to pay the original infringement penalty.
To support your application, you should upload photos or documents which reflect your reason selected for appealing the fine.
This might include:
- a letter from a doctor or other medical professionals
- a letter of consent, if the application is on behalf of a third party
- a police report
- a copy or photo of your valid ticket, or your valid Resident or Accessible Parking Permit, if it was not displayed correctly
- other evidence, including an invoice from a tow truck if there was a mechanical breakdown.
If you'd like to learn more about how to appeal, step-by-step information is available.
Learn more about appealing
To track the status of an appealed fine, visit the parking portal and select ‘My Infringements’.
Appeal a parking fine
Overdue infringements
If you fail to take action on an overdue infringement notice, our Reminder Services team may attempt to contact you by phone to provide you with options to resolve the matter before further enforcement action is taken or additional costs are incurred.
The Reminder Services team will either call you or send an SMS message. They will ask you to contact them on 1300 792 269 to ensure callers are able to reach their specialised team.
We obtain phone numbers by matching vehicle owner details provided by the relevant road authority with data records from Australian public data providers. All data is handled in accordance with legislative requirements as well as Council's Information Privacy Policy.
Receiving a Notice of Final Demand
If you have received a Notice of Final Demand, you will no longer be able to appeal your fine with Council.
This is a notice issued by Fines Victoria if you have not paid your fine after receiving a Penalty Reminder Notice.
To appeal your fine, you will need to apply directly with Fines Victoria for an Enforcement Review.
Nominate another driver
The vehicle's registered owner is responsible for the fine.
If you weren’t the driver at the time of the offence, you can nominate another driver by providing their name and address through the portal.
You will only be able to nominate another driver when the fine is at the Infringement Notice stage or Penalty Reminder Notice stage. Once the fine becomes a Notice of Final Demand, you will no longer be able to nominate another driver.
If your nomination is successful, your fine will be sent to the other driver.
Nominate another driver
Additional information
Appeal an unsuccessful outcome
If your appeal was unsuccessful and you aren’t happy with the result, you can elect for your matter to be heard in the Magistrates’ Court.
To do this, you will need to complete a Request a Court Hearing form(PDF, 92KB) and submit the form via post to:
City of Stonnington
GPO Box 3095
Melbourne VIC 3001
Parking rules and laws
To find out more about parking infringement rules and laws, visit one of the following websites:
Visit the Department of Justice website for more information on infringement systems.
The materials presented in the above sites are for information purposes only. The information is provided solely on the basis that readers will be responsible for assessing their own discussed matters. They are advised to verify all relevant representations, statements and information and obtain independent advice before acting on any information contained in or in connection with these sites.
Appeals lodged between 1 July 2006 and 9 February 2017
Before 2017, Tenix (our third-party parking contractor) provided recommendations about infringement appeals before a Council officer decided on each request.
In 2017, we improved our processes to make sure we always followed the laws in place with third parties assisting with internal appeal applications.
We are reviewing unsuccessful appeals lodged between 1 July 2006 and 9 February 2017 where the fine was paid. If you have submitted an appeal during this time, you can request a review of your appeal.
The online form is temporarily unavailable. Please check back later or call us on 03 8290 1333.
You can also visit a Customer Service Centre or one of our libraries to lodge a request.
When you submit a request for review, we will investigate whether your initial appeal was decided by an authorised Council officer exercising their discretion in making the decision. If we find that it wasn't, a refund will be provided.
Note that this process is only for past payments made between 1 July 2006 and 9 February 2017. For current infringements, you will still need to pay the fine.