Drainage and storm water issues

The owner of the drain is responsible for its ongoing management and maintenance. 

Stormwater drains can be owned by: 

  • City of Stonnington 

  • Department of Transport and Planning (VicRoads) 

  • Melbourne Water 

  • Private property owners (such as internal stormwater drains and any section of their private drain outside the property that connects to the legal point of discharge) 

If you have an issue with a drain or pit lid owned by the City of Stonnington, we may be able to help.

Urgent or hazardous issues

If water from a flooded stormwater drain is creating a hazard for the public, or causing property damage, please call us immediately on 03 8290 1333 so we can attend to the issue.

Blocked, leaking, or damaged drains (including stormwater and flooding)

If a drain in a public area is damaged, blocked or is leaking, such as water not draining correctly during rain fall, you can report this to us for investigation.  

For blocked drains on private properties, please contact the owner to resolve the issue. 

Covers and pit lids needing repairs

Council maintains and repairs the cover lids over City of Stonnington stormwater pits. 

If a missing or broken pit lid poses a serious and immediate hazard, please call us immediately on 03 8290 1333 to make the area safe. 

If the damaged pit lid has a ' NBN' or 'Telstra' symbol on the top, please contact the utility company directly via the below contact methods for the fastest resolution: 

  • Telstra Pit Lid Damage and Repairs 

  • NBN Pit Lid Damage and Repairs 

If it does not have any other company’s name or logo, please report the issue to us.  

Dropped items in drains

Retrieving items that have fallen into a drain (e.g. keys) can be an expensive process for the City of Stonnington. Whilst we cover the cost in most circumstances, we ask that you consider the value of the item before requesting this service. 

 

Other water issues

Flooding or drainage issues with a neighbouring property

For issues on your private property or neighbouring properties, we recommend speaking to your neighbour or contacting a plumber to try and resolve the issue first.  

If the issues are not resolved, you can: 

  • contact the Dispute Settlement Centre Victoria (DSCV) for advice and requesting mediation 

  • apply to the Victorian Civil Administration Tribunal (VCAT), who can take action to address unreasonable flow of water between properties 

  • seek independent legal advice about civil actions available under the Water Act. 

Burst water mains and pipes

If there are issues coming from a damaged water main, such as a leaked pipe on roads, please report these issues directly to the appropriate water authority: 

A leaked water main or pipe can be identified if you see that the ground is overflowing with water even when it has not been raining. If it has been raining and there is overflowing of water, you can report it to us as a blocked drains issue. 

Something that needs cleaning in a waterway

Not all bodies of water in parks are managed by the City of Stonnington. We can only assist with cleaning ornamental ponds within parks. 

If your issue is in larger bodies of water, such as with Gardiners Creek, Scotchmans Creek or the Yarra River, please contact Melbourne Water on 131 722 to help resolve your issue. 

Report cleaning in park waterways

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