Managing conflict through negotiation

Discover how to manage customer conflict through negotiation in this interactive lunch and learn session. 

Conflict Resolution Training and Consultancy will discuss the importance of preparation in dealing with difficult customers. This is vital for maintaining and maximising welfare in the workplace.

During this session, you will:

• learn how to improve negotiating skills
• improve complaint resolution skills and avoiding customer conflicts
• help avoid unnecessary stress in the workplace
• improve your own safety.

Free online lunch and learn event. Pre-booking required.

This webinar is part of a free, five-part 'lunch and learn' series for small business in October as part of Community Safety Month. Discover other business events in the series.

When