Stonnington Service Standards
We take pride in supporting our community and helping to ensure our residents can access our services quickly and easily. Our Stonnington Service Standards are our commitment to delivering highly valued service experiences for our customers and community.
Our values are a part of who we are and how we act.
We know that working together means we get better results. We are a team, and together we achieve great things for our community.
Embrace change and new ideas
Finding better ways to do things and sometimes doing things that haven't been done before keeps us challenged, inspired and relevant.
Learn and grow
We encourage learning and create opportunities for people to grow and succeed for the benefit of our community.
We work hard to achieve great outcomes, and we like how it feels when people stop to say, 'great job!' So we strive for excellence and celebrate our success.
Communication is key
We communicate in a respectful, transparent and inclusive manner. Being open and honest in our communications allows us to make better decisions.
We do things the right way for the right reasons. We are responsible and accountable for our work and how we do it.
We're committed to providing excellent customer service to ensure high customer satisfaction.
- treat customers with courtesy and respect
- listen to customers and understand things from their point of view
- be responsive and provide timelines for regular updates, and follow through
- be transparent, explain why decisions are made, why we have policies in place, and let customers know what process we will follow
- be consistent, providing the same information and quality of service across all our channels
- ensure privacy and confidentiality.
Download our Service Standards