Accessing services

The Victorian Government announced of the reintroduction of COVID-19 stage 3 restrictions for six weeks from Thursday 9 July 2020. For updates on our facilities and services head to the COVID-19 updates page.

Visit the Department of Health and Human Services for general information on COVID-19, translated resources are also available.

Who can access services?

Our aged care services are for older residents, people with a disability, and their carers.

The process for accessing services is different for people aged over and under 65 years:

People under 65 years

Please call mecwacare on 8573 4923 between 8.30am and 5pm Monday to Friday. 

They will discuss your eligibility and arrange an assessment if necessary. They will identify your support needs and goals and develop a care plan for you.

Referrals can be made with your consent by family members, friends, health professionals and community organisations.

Interpreters and translated information are available when you speak to them. 

People over 65 years

Call My Aged Care Centre on 1800 200 422 between 8am and 8pm Monday to Friday and 10am and 2pm on Saturday.

For an interpreter call 131 450You can also visit My Aged Care website for more information. 

My Aged Care staff will discuss your eligibility and may arrange an assessor who will visit you in your home. This assessment is free and involves a detailed discussion about your support needs and goals. The assessor will recommend services for your care plan and can assist with choosing a service provider.

To act as a representative for someone, you can submit a signed consent form or the person you are representing can give consent over the phone.

Special Eligibility

In addition to supporting older residents, people with a disability and their carers, we value our community's diversity and provide services for these groups:

  • People from a non-English speaking background
  • Aboriginals and Torres Strait Islanders
  • People suffering from dementia or other related disorders
  • People experiencing or at risk of homelessness
  • Lesbian, gay, bisexual, transgender and intersex (LGBTI) people

Priority Access

All services are allocated according to level of need. Services are prioritised to those with the greatest need, who are unable to perform tasks for themselves and who have no other support options available.