About our online self-service platform
The City of Stonnington has transitioned to a new online self-service platform. You can use the following information to guide you through the registration process.
There are some technical limitations with the new system. These issues are being investigated. The steps below are to help you troubleshoot the most common technical issues.
Accessibility mode
Our online portal has an accessibility mode to view the dashboard in a simpler format.
You can turn on the accessibility function in two ways:
- by selecting 'Accessibility Mode' on the 'Log On' page
- by selecting the 'Switch to accessibility mode' icon once logged in.
Accessibility mode icon
If you experience difficulty using the accessibility mode please contact us.
Changing your address
If you need to update your address in our online self-service platform, you can call 03 8290 1333 at any time and we can assist you with updating your details.
Overseas addresses
Overseas postal addresses cannot be registered in our online self-service platform.
If you have an overseas postal address, you can call 03 8290 1333 at any time and we can assist you.
Paying an invoice issued before 27 October 2025
Invoices issued before 27 October 2025 have a different payment reference number configuration to our current invoices. To pay these invoices using our online payment platform, you need to enter your biller code PLUS your payment reference number and drop any leading zeros.
Pay your invoice issued before 27 October 2025 - make a payment
Payment gateway timeout
When using our You have a 20 minute window to make your payment via our online payment gateway.
If you have not made your payment within 20 minutes you will need to initiate your payment process again
Receipt of payment
You can make payments for you online applications immediately.
A receipt will be issued once your application is processed. If relevant, your permit will be emailed with your receipt.
Resetting your password
If you forget your password before logging in for the first time, please call 03 8290 1333 during our business hours to have your account updated to allow re-registration.