Support Services

Council knows this pandemic has been incredibly challenging for children, young people and families. Below are a number of support services and activities to help our community through the COVID-19 pandemic. Please also remember to reach out to our MCH, Early Years and Middle Years and Youth Services for support at any time.

Health and wellbeing tools

Be You 

Wellbeing tools by Beyond Blue for students aged 12 and over, focusing on improving their physical, mental, social and emotional health.

Better Health

Tips for keeping healthy at home, with your kids and in your relationships.

Cook Well Eat Well

Helping people create healthy meals at home. Over 25 community organisations across Victoria helped create the free recipes developed by nutrition experts, using pantry staples to create meals the whole family will enjoy.

This Girl Can

Get active at home with this diverse range of video workouts and tips including chair workouts, Bollywood inspired dance classes and more!

Active Stonnington YouTube

Join the Active Stonnington team for high-impact or slower paced classes to workout and keep healthy at home.

Healthy Headspace Tips

Seven tips to encourage you to sleep, eat, exercise, and make simple changes to get you into a better headspace.

Headspace

Tailored information for 12 to 25-year-olds relating to general mental health, physical health, work and study, and drugs and alcohol.

The providers listed below are available to help with free and low cost food, personal items, transportation, pharmacy items, accommodation, legal support and a wide range of other services.

If you need help, please get in contact with them today.

Ask Izzy

Search askizzy.org.au for over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and more. If you're on a Telstra mobile network, you can access Ask Izzy even if you don't have credit.

Food Parcels

Provider Opening hours Details

Malvern Emergency Food Program

Prahran Police Station
396 Malvern Road
Prahran

P: 9520 5200

24 hours a day / 7 days a week

Please use the intercom and a hamper will be brought out for you

Parcel includes a selection of non-perishable items

Collect food parcels from reception

Prahran Citizens Advice Bureau

Prahran Market

P: 9804 7220

Monday to Friday

10.30am to 3pm

 

Currently offering assistance by appointment

Call 9804 7220 to book an appointment

St Joseph's Outreach Services (SJOS) Food Store

40 Fitzgerald Street, South Yarra

P: 9826 9677

Website: www.sjos.org.au

Thursday 10.00am to 11.30am

Saturday 3.00pm to 4.30pm

Sunday 3.00pm to 4.30pm

Providing food staples for the homeless, marginalised and disadvantaged

St Matthews

157A High Street, Prahran

P: 9510 3326

Wednesday

11am to 1pm 

Drop in during opening hours

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Thursday

9.30am to 12.30pm

Food items include a selection of fresh, frozen and non-perishable foods (according to availability)

 

Food Vouchers

Provider Opening hours Details

Prahran Citizens Advice Bureau

Prahran Market, Prahran

P: 9804 7220

Monday to Friday

10.30am to 3pm

Currently operating remotely during COVID-19 crisis, phone 9804 7220 during opening hours to receive callback

 

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Thursday

9.30 am to 12.30pm

Requires assessment

 

Low Cost Meals

Provider Opening hours Details

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Friday

11.15am to 1.45pm

Lunch: Takeaway only

 

Free Bread

Provider Opening hours Details

St Joseph's Outreach Services (SJOS) Bread Bank

40 Fitzgerald Street, South Yarra

Website: www.sjos.org.au

24 hours a day / 7 days a week

Available from the freezer near the SJOS Food Store

 

Transport Assistance

Provider Opening hours Details

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Thursday

9.30am to 12.30pm

Limited Myki cards available

 

Personal Items

Provider Opening hours Details

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Thursday

9.30am to 12.30pm

Toothpaste, deodorant, soap etc.

Prahran Citizens Advice Bureau

Prahran Market

P: 9804 7720

Monday to Friday

10.30am to 3pm

Currently operating remotely during COVID-19 crisis, phone 9804 7220 during opening hours to receive callback

 

Health and Pharmacy Assistance

Provider Opening hours Details

Uniting Prahran

211 Chapel Street, Prahran

P: 9692 9500

Monday to Thursday

9.30am to 12.30pm

Pharmacy assistance

Star Health

240 Malvern Road, Prahran

P: 9525 1300

Monday to Friday

9am to 5pm

Pharmacy assistance

GP and health services (telephone and online appointments)

 

Accommodation

Provider Opening hours Details

Launch Housing

(Initial assessment and planning)

122 Chapel Street, St Kilda

P: 8598 1111

Monday to Friday

9am to 5pm

Accommodation assistance

Please note: Drop in at 122 Chapel Street is closed due to flood damage

Please call and select option for ‘Initial assessment and planning'

Launch Housing

(Rough sleeper initiative)

P: 8598 1170

Monday to Friday

9am to 5pm

Outreach to rough sleepers (7 days)

Emergency accommodation assistance

 

Legal Support

Provider Opening hours Details

Peninsula Community Legal Centre

P: 9783 3600

Monday to Friday

9am to 5pm

Telephone support

Legal advice and tenancy assistance

Prahran Citizens Advice Bureau

Prahran Market

P: 9804 7220

Monday to Friday

10am to 3pm

Phone office during business hours to make an appointment with a solicitor

Appointments 6pm to 7pm Thursday

St Kilda Legal Service

P: 7037 3200

Call to make an appointment:

Monday to Thursday

10am to 12pm 

2pm to 4pm  

Free legal service for residents of Stonnington, Port Phillip and Bayside

 

Tax Help

Provider  Opening hours  Details 

Prahran Citizens Advice Bureau

Prahran Market

P: 9804 7220

Monday to Friday 

10.30am to 3pm

Phone office during business hours to make an appointment with a solicitor

Appointments 6pm to 7pm Thursday

 

Service Provider Help Lines

Service Phone      Assistance
Coronavirus Hotline (Vic) 1800 675 398  24 hour assistance
Coronavirus Helpline (National) 1800 020 080 24 hour helpline
Opening Doors 1800 825 955 24 hour housing crisis support
Beyond Blue 1300 224 636 24 hour depression and anxiety support service
Lifeline 13 11 14 24 hour crisis support and suicide prevention
Suicide call back service 1300 659 467 24 hour counselling to people who are affected by suicide
Directline 1800 888 24 hour alcohol and drug help
Family Drug Support Australia 1300 368 186 24 hour support regarding alcohol and drug use
1800 Respect 1800 737 732 24 hour national sexual assault and domestic violence counselling
Safe Steps 1800 015 188 24 hour crises response for people experiencing family violence
Gambler’s Help   1800 858 858 24 hour counselling, information and support
Men’s Referral Service 1300 766 491 Telephone counselling
Kids Helpline 1800 551 800 24 hour free and confidential counselling for young people aged 5 to 25
Headspace 1800 650 890 Free online and telephone support for young people aged 12 to 25 and their families
Translating and interpreting service 13 14 50 24 hour telephone interpreting service
National Disability Support Scheme 1800 800 110 For assistance with making changes to plans or trouble accessing services due to Coronavirus (COVID-19)
Carer Gateway 1800 422 737 Phone counselling, online forum and self-guided coaching and skills for carers. Monday to Friday 8am to 6pm
Social housing
advice line
1800 068 860 Free and confidential service for social housing tenants
Maternal and Child Health Line 13 22 29 24 hour advice and support service for families with children from birth to school age
Parentline 13 22 89 A phone service for parents and carers of children from birth to 18 years old. Seven days, 8am to midnight
SANE Australia 1800 18 72 63 Support for people living with complex mental health issues and carers. Monday to Friday 10am to 10pm
National Mental Health Hotline 1300 643 287
Seven days, 9am to 11pm
Victorian Legal Aid 1300 792 387 Free information about the law
National Debt Hotline 1800 007 007 Free, independent and confidential service. Monday to Friday 9.30am to 4.30pm
Financial counselling
1300 765 595 Free and confidential service. Leave your name and contact and receive a call back in 24 hours
Seniors Rights Victoria   1300 368 821 Monday to Friday, 10am to 5pm
With Respect 1800 542 847 Specialist LGBTIQ family violence service
Switchboard Victoria  1800 184 527 

Seven days, 3pm to 12am

Phone and web counselling, information and referral service for LGBTQI people

National Redress Scheme 1800 737 377 Counselling and other services for survivors of institutional child abuse