Support Services
Council knows this pandemic has been incredibly challenging for children, young people and families. Below are a number of support services and activities to help our community through the COVID-19 pandemic. Please also remember to reach out to our MCH, Early Years and Middle Years and Youth Services for support at any time.
Health and wellbeing tools
Be You
Wellbeing tools by Beyond Blue for students aged 12 and over, focusing on improving their physical, mental, social and emotional health.
Better Health
Tips for keeping healthy at home, with your kids and in your relationships.
Cook Well Eat Well
Helping people create healthy meals at home. Over 25 community organisations across Victoria helped create the free recipes developed by nutrition experts, using pantry staples to create meals the whole family will enjoy.
This Girl Can
Get active at home with this diverse range of video workouts and tips including chair workouts, Bollywood inspired dance classes and more!
Active Stonnington YouTube
Join the Active Stonnington team for high-impact or slower paced classes to workout and keep healthy at home.
Healthy Headspace Tips
Seven tips to encourage you to sleep, eat, exercise, and make simple changes to get you into a better headspace.
Headspace
Tailored information for 12 to 25-year-olds relating to general mental health, physical health, work and study, and drugs and alcohol.
Head to Health provides Australians with trusted information and digital resources to help support their mental health and wellbeing.
The providers listed below are available to help with free and low cost food, personal items, transportation, pharmacy items, accommodation, legal support and a wide range of other services.
If you need help, please get in contact with them today.
Ask Izzy
Search askizzy.org.au for over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and more. If you're on a Telstra mobile network, you can access Ask Izzy even if you don't have credit.
Food Parcels
| Provider |
Opening hours |
Details |
|
Malvern Emergency Food Program
Malvern Police Station
288 Glenferrie Rd, Malvern
VIC 3144
P: 03 9520 5200
|
24 hours a day / 7 days a week |
Please use the intercom and a hamper will be brought out for you
Parcel includes a selection of non-perishable items
Collect food parcels from reception
|
|
Stonnington Community Assist
Prahran Market, Prahran
P: 03 9804 7220
|
Monday to Friday
10:30am to 3pm
|
No appointments required
|
|
St Joseph's Outreach Services (SJOS) Food Store
40 Fitzgerald Street, South Yarra
P: 03 9826 9677
Website: www.sjos.org.au
|
Thursday 10am to 11:30am
Saturday 3pm to 4:30pm
Sunday 3pm to 4:30pm
|
Providing food staples for the homeless, marginalised and disadvantaged |
|
St Matthews
157A High Street, Prahran
P: 03 9510 3326
|
Wednesday
11am to 1pm
|
Drop in during opening hours |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Thursday
9:30am to 12:30pm
|
Food items include a selection of fresh, frozen and non-perishable foods (according to availability) |
Food Vouchers
| Provider |
Opening hours |
Details |
|
Stonnington Community Assist
Prahran Market, Prahran
P: 03 9804 7220
|
Monday to Friday
10:30am to 3pm
|
No appointments required |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Thursday
9:30am to 12.30pm
|
Requires assessment
|
Low Cost Meals
| Provider |
Opening hours |
Details |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Friday
11:15am to 1:45pm
|
Lunch: Takeaway only |
Free Bread
| Provider |
Opening hours |
Details |
|
St Joseph's Outreach Services (SJOS) Bread Bank
40 Fitzgerald Street, South Yarra
Website: www.sjos.org.au
|
24 hours a day / 7 days a week
|
Available from the freezer near the SJOS Food Store
|
Transport Assistance
| Provider |
Opening hours |
Details |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Thursday
9:30am to 12:30pm
|
Limited Myki cards available
|
Personal Items
| Provider |
Opening hours |
Details |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Thursday
9:30am to 12:30pm
|
Toothpaste, deodorant, soap etc.
|
|
Stonnington Community Assist
Prahran Market
P: 03 9804 7720
|
Monday to Friday
10:30am to 3pm
|
Currently offering assistance by appointment
Call 03 9804 7220 to book an appointment
Or email support@stonnassist.org.au
|
Health and Pharmacy Assistance
| Provider |
Opening hours |
Details |
|
Uniting Prahran
211 Chapel Street, Prahran
P: 03 9692 9500
|
Monday to Thursday
9:30am to 12:30pm
|
Pharmacy assistance
|
|
Star Health
240 Malvern Road, Prahran
P: 03 9525 1300
|
Monday to Friday
9am to 5pm
|
Pharmacy assistance
GP and health services (telephone and online appointments)
|
Accommodation
| Provider |
Opening hours |
Details |
|
Launch Housing
(Initial assessment and planning)
122 Chapel Street, St Kilda
P: 03 8598 1111
|
Monday to Friday
9am to 5pm
|
Accommodation assistance
Please note: Drop in at 122 Chapel Street is closed due to flood damage
Please call and select option for ‘Initial assessment and planning'
|
|
Launch Housing
(Rough sleeper initiative)
P: 03 8598 1170
|
Monday to Friday
9am to 5pm
|
Outreach to rough sleepers (7 days)
Emergency accommodation assistance
|
Legal Support
| Provider |
Opening hours |
Details |
|
Peninsula Community Legal Centre
P: 03 9783 3600
|
Monday to Friday
9am to 5pm
|
Telephone support
Legal advice and tenancy assistance
|
|
Stonnington Community Assist
Prahran Market
P: 03 9804 7220
|
Monday to Friday
10am to 3pm
|
Currently offering assistance by appointment
Call 03 9804 7220 to book an appointment
Or email support@stonnassist.org.au
|
|
St Kilda Legal Service
P: 03 7037 3200
|
Call to make an appointment:
Monday to Thursday
10am to 12pm
2pm to 4pm
|
Free legal service for residents of Stonnington, Port Phillip and Bayside |
Tax Help
Service Provider Help Lines
| Service |
Phone |
Assistance |
| Coronavirus Hotline (Vic) |
1800 675 398 |
24 hour assistance |
| Coronavirus Helpline (National) |
1800 020 080 |
24 hour helpline |
| Opening Doors |
1800 825 955 |
24 hour housing crisis support |
| Beyond Blue |
1300 224 636 |
24 hour depression and anxiety support service |
| Lifeline |
13 11 14 |
24 hour crisis support and suicide prevention |
| Suicide call back service |
1300 659 467 |
24 hour counselling to people who are affected by suicide |
| Directline |
1800 888 |
24 hour alcohol and drug help |
| Family Drug Support Australia |
1300 368 186 |
24 hour support regarding alcohol and drug use |
| 1800 Respect |
1800 737 732 |
24 hour national sexual assault and domestic violence counselling
|
| Safe Steps |
1800 015 188 |
24 hour crises response for people experiencing family violence |
| Gambler’s Help |
1800 858 858 |
24 hour counselling, information and support |
| Men’s Referral Service |
1300 766 491 |
Telephone counselling |
| Kids Helpline |
1800 551 800 |
24 hour free and confidential counselling for young people aged 5 to 25 |
| Headspace |
1800 650 890 |
Free online and telephone support for young people aged 12 to 25 and their families |
| Translating and interpreting service |
13 14 50 |
24 hour telephone interpreting service
|
| National Disability Support Scheme |
1800 800 110 |
For assistance with making changes to plans or trouble accessing services due to Coronavirus (COVID-19) |
| Carer Gateway |
1800 422 737 |
Phone counselling, online forum and self-guided coaching and skills for carers. Monday to Friday 8am to 6pm |
Social housing
advice line |
1800 068 860 |
Free and confidential service for social housing tenants |
| Maternal and Child Health Line |
13 22 29 |
24 hour advice and support service for families with children from birth to school age |
| Parentline |
13 22 89 |
A phone service for parents and carers of children from birth to 18 years old. Seven days, 8am to midnight |
| SANE Australia |
1800 18 72 63 |
Support for people living with complex mental health issues and carers. Monday to Friday 10am to 10pm |
| National Mental Health Hotline |
1300 643 287
|
Seven days, 9am to 11pm
|
| Victorian Legal Aid |
1300 792 387 |
Free information about the law |
| National Debt Hotline |
1800 007 007 |
Free, independent and confidential service. Monday to Friday 9:30am to 4:30pm |
Financial counselling
|
1300 765 595 |
Free and confidential service. Leave your name and contact and receive a call back in 24 hours
|
| Seniors Rights Victoria |
1300 368 821 |
Monday to Friday, 10am to 5pm |
| With Respect |
1800 542 847 |
Specialist LGBTIQ family violence service |
| Switchboard Victoria |
1800 184 527 |
Seven days, 3pm to 12am
Phone and web counselling, information and referral service for LGBTQI people
|
| National Redress Scheme |
1800 737 377 |
Counselling and other services for survivors of institutional child abuse |
| The Positive Living Centre |
1800 134 840
|
The Positive Living Centre is a vibrant and safe environment for all people living with HIV, enhancing their health and wellbeing through the provision of social, emotional, recreational, and skills-based services and activities. |