Stonnington City Centre service centre

The Customer Service team can help you with Council advice and assistance, including:

• payments
• lodgement of applications and permits
• parking permits
• service and maintenance requests
• reporting an issue
• recycling of household batteries, mobile phones and CDs.

Visit us

Visit our Stonnington Customer Service team at either of our locations:

• Stonnington City Centre – 311 Glenferrie Road, Malvern 3122
• Stonnington Customer Service and Visitor Hub – Chatham Street, Prahran 3181

Call us

Please call us on 03 8290 1333 if you have any questions.

Planning and building advice

We have building surveyors and planners on duty to assist with general building and planning enquiries. For more information visit Planning and building.

Stonnington Service Standards

We take pride in supporting our community and helping to ensure our residents can access our services quickly and easily. Our Stonnington Service Standards is our commitment to delivering highly valued service experiences for our customers and community.

Mutual Respect Charter

Our Mutual Respect Charter is based on the principle of mutual respect and cooperation and supports our values of providing a safe and respectful workplace. It outlines the rights and responsibilities of the community, Councillors and staff in all Council-related interactions.